Amazon Refund Question

beetplek

When i refund someone do i get the fee`s from Amazon back?

funkyfunkymonkey

Yes you do.

FFM

beetplek

thanks for that, I seem to be having lots of people claioming they havn`t recieved items, quite a few to be honest, but at least my fees come back to me, so i`m still making a profit.

frivolous_fay

You are? What about the postage you're paying, and the book you no longer have?

Edit: ah, it would work as long as RM are giving you adequate compo.

funkyfunkymonkey

beetplek wrote: »

thanks for that, I seem to be having lots of people claioming they havn`t recieved items, quite a few to be honest, but at least my fees come back to me, so i`m still making a profit.

I'm just curious, are you selling books or something else?

I sell lots of books and very rarely have a problem, there was one occasion where I had to refund as the book was lost in the post and I ended up making more profit than I otherwise would have

FFM

mishkanorman

Ive not had a lost in post in over 200 sales .......

Do you have a feedback thats been left saying something like "book didnt arrive but seller refunded in full " ???

mishka

frivolous_fay

I think I've had one lost item out of 150ish on Amazon.

funkyfunkymonkey

Didn't Soolin once have a problem from where she was posting from? Maybe it's linked to location rather than type of item?

The label that I put on the back of my envelopes, state 'Your Amazon Marketplace Purchase from FunkyMonkey's Bookshop' and then my return address - letting peeps know that it probably contains a book and isn't worth pinching.

FFM

ps - no that isn't the real name of my Amazon Seller ID - although do you think it would work?

beetplek

Im mainly selling dvds, but all sorts that I can make on. I post at loads of different post offices and post boxes, as i sell so much that it takes ages to go to the post office every day if i dont put a few stanps on them. All of the packets have my return address on.

beetplek

No i dont have any feedback like that, that would just be an open invite for people. I dont sell expencive things, but i`m pretty sure a few people have tried it on.

mishkanorman wrote: »

Ive not had a lost in post in over 200 sales .......

Do you have a feedback thats been left saying something like "book didnt arrive but seller refunded in full " ???

mishka

rare_stuff

does this large rise in items not delivered coincide with the recent postal strike as items could simply be still being processed whilst they deal with the backlog, which some areas are still reporting!

Also, before refunding ask the buyer to confirm their address, many use an old or incorrect one!

As an anti-fraud device use an email address separate to the one you use with amazon in the packing slip, if they contact to complain of non-delivery on that you know they are trying to defraud you!

Check with your local sorting office if they are having unusually high rates of lost mail, and ask if they can investigate why your rates have increased so much.