can I trust the t-mobile call centre?

colcol_2

Your price plan
Name Charge frequency Charge method * Flext 20+web'n'walk (18) £23.40 Monthly Billed * Call charges/usage beyond your price plan and allowances are billed.

I am in the last month of an 18 month contract with t-mobile including web n'walk. I talked to their loyalty team yesterday and they sold me an upgrade with no new phone at a price of £10.65 over 18 months including upgrade discounts.

when I look at my account on the web I see the charges above ie £23.40 per month.

so I talk again to t-mobile billing who say dont worry your discounts are on the system and you will only be charged less that £11.

I believe I have 14 days to cancel this new contract which is before my first hard copy bill arrives for the new contract.

Can I trust the verbal assurances from the T-mobile call centre or should I cancel the upgrade and start again looking for a new contract at reasonable cost?

richardjames73

I would personally trust them. However to make you feel more comfortable, why dont you email them your query from inside my t-mobile, and they usually reply within 24 hours. That way you will have written confirmation from them via an email should they charge you more than agreed.