Transferred Tesco direct debits showing incorrectly?

YorkshireBoy

capehorn wrote: »

I'm getting a bit worried now, opened a TSB account as part of the £125 joining offer towards the end of October. I rapidly set up a couple of direct debits on an old current account and switched it, the switch completed on the 16th November. Now despite the DD having transferred to the TSB account neither of them have been paid and presumably the DDs have to pay out within 28 days of the switch (14th Dec) to qualify. I'm scrambling to set up some new ones but doubt they will go through in time

Why are you presuming anything when you've been provided with some T&Cs? If you read them you'll see the requirement was simply to register some DDs wasn't it, not actually pay anything out?

capehorn

That depends of the definition of an 'active' DD. My reading is that a DD might have to pay out to be considered active. Having a DD that is registered but does not ever draw any money may not meet that definition.

YorkshireBoy

capehorn wrote: »

That depends of the definition of an 'active' DD. My reading is that a DD might have to pay out to be considered active. Having a DD that is registered but does not ever draw any money may not meet that definition.

TSB don't mention the word "active" do they? I speak from experience of this offer that simply having the DDs "registered" generates the incentive payment.

capehorn

YorkshireBoy wrote: »

TSB don't mention the word "active" do they? I speak from experience of this offer that simply having the DDs "registered" generates the incentive payment.

I'm glad to hear that.

This is from the terms I have:

Archi_Bald

I have never seen any definition of the term "active Direct Debit" , but even if it was defined, it would be most unlikely to mean "a DD that pays within 28 days". DDs can be for various intervals, and one that pays once a year is as "active" a DD than one that pays once a month or quarterly or however frequently. If the bank requires a DD to be paid in with a given interval, their T&Cs will state so.

tg99

My understanding is that a direct debit becomes active from when it is set up but under the dormancy rule it becomes inactive if no collections are made after within 13 months of set up.