Charges after 7-day Switch

GMAC92

Hi, hoping this is an appropriate place to post this as it is my first post.


I recently switch bank from BOS to Santander. All went well and all my DD's etc moved over as promised all within the time frame. Strangely however I have recently received a letter from the BOS relating to a charge made from "ASDA SUPERSTORE" on my old account. They said that as the account is now closed I am required to send them a cheque to cover the payment. All makes sense technically as I do typically shop at ASDA so I may have made the charge. I am however just a little weary of sending away a cheque in the post.


The letter that came had a number to call which was an old 0845 Llyods number which was now replaced with an 0345 number. I called to ask about it and got through to Llyods. After explaining I didn't remember the sort-code etc I was finally passed to BOS. Told the guy the situation and he told me it would be very, very strange for that to be true and he seemed like he had never heard of it and didn't have a record of it on his side. He advised me to call my current bank. Called them and explained the situation and they also said it sounds strange as all the charges move around with the switch as it is going on. In the end he said that if I sent the cheque away and sent Santander a copy of the letter I would be able to reclaim the money (he did have to go away for 10 mins with me on hold to find out about that so I again think it is extremely strange).


I have had to request a cheque book as I never wanted one but now before I send it off I thought I'd check in here and see if anyone has had this in the past and could advise me. Just weary of getting my info stolen or something.


The last thing that threw me was the prepaid envelope I was sent with the letter. Came with this address:


Llyods Bank Plc
Account Research/NPA
Charlton Place
ANDOVER
SP10 1RE


However the "Llyods Bank Plc" was highlighted with a yellow highlighter and someone had handwritten "131410902" above it. There was also a handwritten "C4" nect to the "Account Research/NPA" part. All just seems a bit dodgy to me.


Anyway, any help would be very much appreciated guys!!


Thanks,


G

societys_child

Maybe better to post this in the "Budgeting and bank Accounts Board" which is further down the main forum page.
Link:
http://forums.moneysavingexpert.com/forumdisplay.php?f=20