email hacked & bank fraud - what to do next?

societys_child

however we were in the process of moving from Virgin Media to another supplier - so theres a part of me that is wondering how secure things were from their end once we had given notice.

It'd be exactly the same, the security wouldn't change because you'd given notice.

Paul_1977

Are these invoices in the sent items folder? do they appear edited?

If possible, enable two factor authentication at once.

grumbler

Paul_1977 wrote: »

Are these invoices in the sent items folder? do they appear edited?

Which invoices?

juliec1977 wrote: »

...the fraudsters had created an email address the same as ours with one letter missing ...

Archi_Bald

grumbler wrote: »

Which invoices?

The ones the OP was talking about?

juliec1977 wrote: »

the 2nd issue is that again emails we send out were hacked and our bank details on our invoices were changed to a fraud account so our customers would pay the money into the fake account

juliec1977 wrote: »

(bearing in mind that invoices we were emailing out were being hacked and bank details on them amended

Paul_1977

juliec1977 wrote: »

the council emailed us bank details - this email was hacked and the bank details changed - therefore we have paid the money to a fraud account.

the 2nd issue is that again emails we send out were hacked and our bank details on our invoices were changed to a fraud account so our customers would pay the money into the fake account -

I think it unlikely that the original email from the council was "hacked", more likely it was copied, edited, sent again to you, and the original deleted.

In regards to the second issue, the invoices must have been again copied, edited, and then sent on to your customers from this other very similar email address. But even then, the customers should have received your original invoices that you sent out.

The bank has not done anything wrong in these instances.

grumbler

Archi_Bald wrote: »

The ones the OP was talking about?

Originally Posted by juliec1977

the 2nd issue ...

What about the 1st issue?
Are the incoming invoices in the sent items of the council?

Archi_Bald

grumbler wrote: »

What about the 1st issue?
Are the incoming invoices in the sent items of the council?

The OP hadn't mentioned incoming invoices so I don't know whether there were any.

gunsandbanjos

I don't think you'll get anywhere pursuing your bank, and quite rightly so, the bank are no more at fault than the email service provider. They have been used as a conduit but nothing more, there is no reason to pay you back the money.

Vortigern

grumbler wrote: »

Are the incoming invoices in the sent items of the council?

"The council emailed us bank details"
Could a council employee have been involved in this fraud?

grumbler

Archi_Bald wrote: »

The OP hadn't mentioned incoming invoices so I don't know whether there were any.

Well, I think it's pretty safe to assume there were invoices for the leases:

juliec1977 wrote: »

...we had several emails from the relevant department with leases, bank details etc, we then paid the deposit in 3 transactions over a period of 2 months from our hsbc business account... ...

_______________________________________

Vortigern wrote: »

"The council emailed us bank details"
Could a council employee have been involved in this fraud?

That was exactly my point. Or it could be a fraudster who hacked council's email account.