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email hacked & bank fraud - what to do next?

2

Comments

  • societys_child
    societys_child Posts: 7,110 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    however we were in the process of moving from Virgin Media to another supplier - so theres a part of me that is wondering how secure things were from their end once we had given notice.
    It'd be exactly the same, the security wouldn't change because you'd given notice.
  • Paul_1977
    Paul_1977 Posts: 992 Forumite
    Are these invoices in the sent items folder? do they appear edited?

    If possible, enable two factor authentication at once.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Paul_1977 wrote: »
    Are these invoices in the sent items folder? do they appear edited?
    Which invoices?
    juliec1977 wrote: »
    ...the fraudsters had created an email address the same as ours with one letter missing ...
  • Archi_Bald
    Archi_Bald Posts: 9,681 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    grumbler wrote: »
    Which invoices?
    The ones the OP was talking about?
    juliec1977 wrote: »

    the 2nd issue is that again emails we send out were hacked and our bank details on our invoices were changed to a fraud account so our customers would pay the money into the fake account
    juliec1977 wrote: »
    (bearing in mind that invoices we were emailing out were being hacked and bank details on them amended
  • Paul_1977
    Paul_1977 Posts: 992 Forumite
    edited 5 November 2015 at 6:24PM
    juliec1977 wrote: »

    the council emailed us bank details - this email was hacked and the bank details changed - therefore we have paid the money to a fraud account.

    the 2nd issue is that again emails we send out were hacked and our bank details on our invoices were changed to a fraud account so our customers would pay the money into the fake account -

    I think it unlikely that the original email from the council was "hacked", more likely it was copied, edited, sent again to you, and the original deleted.

    In regards to the second issue, the invoices must have been again copied, edited, and then sent on to your customers from this other very similar email address. But even then, the customers should have received your original invoices that you sent out.

    The bank has not done anything wrong in these instances.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Archi_Bald wrote: »
    The ones the OP was talking about?
    Originally Posted by juliec1977 viewpost.gif

    the 2nd issue ...
    What about the 1st issue?
    Are the incoming invoices in the sent items of the council?
  • Archi_Bald
    Archi_Bald Posts: 9,681 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    grumbler wrote: »
    What about the 1st issue?
    Are the incoming invoices in the sent items of the council?

    The OP hadn't mentioned incoming invoices so I don't know whether there were any.
  • gunsandbanjos
    gunsandbanjos Posts: 12,246 Forumite
    PPI Party Pooper
    I don't think you'll get anywhere pursuing your bank, and quite rightly so, the bank are no more at fault than the email service provider. They have been used as a conduit but nothing more, there is no reason to pay you back the money.
    The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt.
    Bertrand Russell
  • Vortigern
    Vortigern Posts: 3,306 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    grumbler wrote: »
    Are the incoming invoices in the sent items of the council?

    "The council emailed us bank details"
    Could a council employee have been involved in this fraud?
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 5 November 2015 at 7:38PM
    Archi_Bald wrote: »
    The OP hadn't mentioned incoming invoices so I don't know whether there were any.
    Well, I think it's pretty safe to assume there were invoices for the leases:
    juliec1977 wrote: »
    ...we had several emails from the relevant department with leases, bank details etc, we then paid the deposit in 3 transactions over a period of 2 months from our hsbc business account... ...
    _______________________________________
    Vortigern wrote: »
    "The council emailed us bank details"
    Could a council employee have been involved in this fraud?
    That was exactly my point. Or it could be a fraudster who hacked council's email account.
This discussion has been closed.
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