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First Direct - 20 minute phone quiz now needed to open savings account

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Comments

  • Doctor_Duke
    Doctor_Duke Posts: 303 Forumite
    I'm an existing FD customer and previously had a Regular Saver that matured. I used online banking to apply for a new Regular Saver and it was up in running in five clicks and showed in my accounts straight away.
  • masonic
    masonic Posts: 28,491 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I don't think anyone who has applied online for either the HSBC or FD regular saver has reported needing to go through a phone quiz (unless I've missed it).
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    masonic wrote: »
    I don't think anyone who has applied online for either the HSBC or FD regular saver has reported needing to go through a phone quiz (unless I've missed it).
    How could you miss the very first post in this thread?
  • masonic
    masonic Posts: 28,491 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    grumbler wrote: »
    How could you miss the very first post in this thread?
    The first post relates to a telephone application, not an online application.
  • nearlyrich
    nearlyrich Posts: 13,698 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Hung up my suit!
    All banks seem to be making people sit through a reading of the terms and conditions of the account if they are opening the account in branch or on the phone. I opened a new FD regular saver on line a couple of weeks ago without this but they said if I opened it on the phone it would take 20 to 30 minutes.
    Free impartial debt advice from: National Debtline or Stepchange[/CENTER]
  • GingerFurball_2
    GingerFurball_2 Posts: 990 Forumite
    Debt-free and Proud!
    Blame the chances riding the missold packaged account complaint train.
    DEBT FREE!

    Debt free by Xmas 2014: £3555.67/£4805.67 (73.99%)
    Debt free by Xmas 2015: £1250/£1250 (100.00%)
This discussion has been closed.
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