Rights for online training courses

Nevergrownup

I'm currently in dispute with an online education provider regarding a course they sold me, and am seeking a refund of the fees as the training materials they have provided me were totally inadequate (among other issues).

I've contacted trading standards and the actual governing body of the qualification, but I was just wondering if anyone had been through a similar experience and could offer comment on their course of action? Specifically I was wondering if the Consumer Rights Act would be the relevant legislation to quote when contacting them in future or if there's a more specific set of rules this sort of company should be following? I've done some Google-Fu and can't find anything.

All comments and information appreciated.

bris

You have to first prove they have breached the contract by providing you with information that is not fit for purpose.


It's impossible for us to determine whether or not the material is fit for purpose but you can take it to court.


Sue them through the small claims court for the costs plus fees and provide your evidence, they provide theirs and the courts decide.

unholyangel

Nevergrownup wrote: »

I'm currently in dispute with an online education provider regarding a course they sold me, and am seeking a refund of the fees as the training materials they have provided me were totally inadequate (among other issues).

I've contacted trading standards and the actual governing body of the qualification, but I was just wondering if anyone had been through a similar experience and could offer comment on their course of action? Specifically I was wondering if the Consumer Rights Act would be the relevant legislation to quote when contacting them in future or if there's a more specific set of rules this sort of company should be following? I've done some Google-Fu and can't find anything.

All comments and information appreciated.

If you entered into the contract on or after the 1st October then the consumer rights act would be the relevant legislation (as well as possibly the consumer contract (information, cancellation & additional charges) regulations 2013 if you entered into the contract via distance.

If you entered into the contract before 1st october then I believe it would be the supply of goods and services act 1982 (and consumer contract regulations if concluded via distance).

Ready2015

Just wondered if Nevergrownup has had any further developments or a refund?

I find myself in a similar position. I paid for a distance audio transcription course through a training centre. They promised 'reference material' so you could use it in the future, but it consisted of a few pages, most of which was editing/layout ideas all of which I knew from taking Word Processing exams 25 years ago. Having these previous WP skills was a requirement to enrol on this course.

What with the basic reference material and very basic marking of the first document (1 letter which I typed and then sent to the tutor for comments). I then discovered all of the course mp3, supporting documents and more importantly the answers on the examining bodies website under 'past exam papers' FOR FREE, this included the very same paperwork that has been sent to me to work on!

I paid for the course on the 7th Nov, completed just 1 document before emailing to cancel on the 13th Nov. According to what I think are my rights, I am allowed to do this within 14 days if I am not happy with the services.

I have not heard from this training company and have emailed them again today. Next week I will be ringing everyday until I get a response! Before I start quoting my consumer rights could anyone confirm that this is the case and I do have a right to cancel?

Would appreciate anyone's comments or indeed if Nevergrownup did infact receive a refund?
Thanks

Nevergrownup

Hi Ready2015

Apologies that I never actually followed up on this post!

Long and short of it is I was unsuccessful. Went through the company who provided the accreditation, my credit card company and trading standards. Last option was to take them to court on my own money, at which point I decided to write it off. Incredibly annoying but a life lesson. Learn and move on.

bris

Ready2015 wrote: »

I paid for the course on the 7th Nov, completed just 1 document before emailing to cancel on the 13th Nov. According to what I think are my rights, I am allowed to do this within 14 days if I am not happy with the service

By completing the document you started the course and therefor lost your right to cancel.


If you think you have a case for misrepresentation then try that but by what you posted it just looks like it doesn't meet your expectations but that's subjective. What isn't good for you will be good enough for others so you don't really have a case.

Ready2015

Wow that was such a long time ago, I completely forgot I posted it!

I decided to write a letter of complaint, followed by a couple of emails. In the end the training company gave me a full refund.

It sounds like I should count myself lucky, sorry you were not so!