Can I leave TalkTalk?
edited 30 November -1 at 1:00AM in Broadband & Internet Access
3 replies 790 views
Ok so I was with Sky for two years with my phone and broadband and didn't have a single problem once, but in a bid to reduce my monthly outgoings I stupidly jumped ship to TalkTalk as it would save me almost £15 a month. I moved at the start of September and all was fine to begin with up until just over a week ago, first noticed it Wednesday 21st. It started with really, and I mean really, slow internet, with some pages taking a very long time to load and others not loading at all, I just got a screen that said 'page not available'. Then it got worse and I either got a message from Google saying my connection was unsecure or a message from TalkTalk saying my router wasn't connected to the internet and to follow these simple steps to get back online, but after following the steps it still wasn't connected. So I rang TalkTalk who told me there wasn't a problem with my line so she couldn't tell me what was wrong and suggested it was because I was connected through the WiFi. I have always connected my computer to the modem through WiFi due to the location of my phone socket and it has never been a problem before when we had Sky. So the woman said she'd change some settings and that would solve it. It hasn't. It is hit and miss if I can get on the internet at all and I am college student who needs to do research for my assignments. Rang TalkTalk twice more to get told same thing, no problem with line and that they'll change some settings, but it isn't working. Yesterday when I rang I told them that if they didn't sort it I was leaving and the man on the phone told me if I did leave I'd have to pay the remainder of my contract which amounted to just over £200, something I cannot afford. Can anybody advise me on this, because my internet barely works, TalkTalk can't see a fault and I can't leave unless I find £200 and I feel a bit stuck. Thanks
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