Warning over TSB switch

Tried setting up online TSB account and passed the credit check and then found out there is a system glitch that will not allow you to get past stage 4 where you enter your local branch details. Seems to be a known problem (going back to June 2015 which is still not resolved).

Rang TSB and they advised to try in 24 hours with a different browser but could not guarantee it would work - so that will leave another credit mark on your file.

absolute crap - Martin should also warn people of this

Comments

  • colsten
    colsten Posts: 17,597
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    fgevans wrote: »
    so that will leave another credit mark on your file.
    What's that credit mark and what issue does it create?
    fgevans wrote: »
    there is a system glitch that will not allow you to get past stage 4
    what glitch is that? what is required at stage 4? Lots and lots of people have successfully opened TSB accounts recently
  • you have to pick a branch and their system will not allow you to pick one and it gets stuck in a loop.

    i was told the application will leave a credit check
  • Futuristic
    Futuristic Posts: 1,116
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    I applied just earlier this week without any issues, picked the nearest branch. Perhaps issue with a specific browser but worked fine on safari
  • Kim_13
    Kim_13 Posts: 2,223
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    Had something similar with a Halifax application recently. When I rang to ask if they could retrieve and progress the application, they said I would need to apply again but that they couldn't guarantee it wouldn't do the same.

    Unsure if it left a search, but yet to try applying again.
  • fgevans wrote: »
    you have to pick a branch and their system will not allow you to pick one and it gets stuck in a loop.

    i was told the application will leave a credit check
    I thought it chose a branch for you, with an option to change it to another. Is it just this second option which isn't available to you?
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