Warning over TSB switch

fgevans

Tried setting up online TSB account and passed the credit check and then found out there is a system glitch that will not allow you to get past stage 4 where you enter your local branch details. Seems to be a known problem (going back to June 2015 which is still not resolved).

Rang TSB and they advised to try in 24 hours with a different browser but could not guarantee it would work - so that will leave another credit mark on your file.

absolute crap - Martin should also warn people of this

colsten

fgevans wrote: »

so that will leave another credit mark on your file.

What's that credit mark and what issue does it create?

fgevans wrote: »

there is a system glitch that will not allow you to get past stage 4

what glitch is that? what is required at stage 4? Lots and lots of people have successfully opened TSB accounts recently

fgevans

you have to pick a branch and their system will not allow you to pick one and it gets stuck in a loop.

i was told the application will leave a credit check

Futuristic

I applied just earlier this week without any issues, picked the nearest branch. Perhaps issue with a specific browser but worked fine on safari

Kim_13

Had something similar with a Halifax application recently. When I rang to ask if they could retrieve and progress the application, they said I would need to apply again but that they couldn't guarantee it wouldn't do the same.

Unsure if it left a search, but yet to try applying again.

Kernel_Sanders

fgevans wrote: »

you have to pick a branch and their system will not allow you to pick one and it gets stuck in a loop.

i was told the application will leave a credit check

I thought it chose a branch for you, with an option to change it to another. Is it just this second option which isn't available to you?