zara customer service is the pits

chuckley

Pollycat wrote: »

:T:T:T

Yep.

Roll out that old chestnut.

Just because I've not 100% supported you, I must work for the shop/company under discussion. :rotfl:

nope I already explained an issue or two I've had with them and you failed to see it as an issue, soo...

chuckley

hollydays wrote: »

If your local area is pure trash, I can only suggest you move?
How can they be " townie " and Ferragamo at the same time :undecided:undecided

I already said I avoid my local one?! and Ferragamo was regarding the main central stores, which I already said I go in, mainly Bond Street.... Do you need to quote it again?!

Pollycat

chuckley wrote: »

nope I already explained an issue or two I've had with them and you failed to see it as an issue, soo...

soo... you decided to ask if I worked for Zara....:rotfl:

I was asking about your comments about issues in-store and your allegation that

chuckley wrote: »

they stop shy of hitting you if you have any issues.

then you changed your 'issue' to lack of help in store.

I suspect they 'stopped shy of hitting you' (exaggerate much?) because you had a go about them not getting you a different size.

Actually, it would depend how busy they are & how many staff are on the changing rooms as to whether they have time to do that.
If there is only one person on that particular job I can see why they ask you to get it yourself.
It may be quicker - for you - to get another size rather than ringing for one of those 30 staff on the shop floor to come, show them the item then they go off to find it and bring it back to you.
Or do you expect the person on changing room duty to go and get you another size?

Do you have any other issues in-store?

chuckley wrote: »

My small local one has more security than staff, but then again the area's rather 'townie'... and I avoid it. pure trash.

What is 'pure trash'?
Your local area, the people who live in it or the Zara stock?

chuckley

Pollycat wrote: »

soo... you decided to ask if I worked for Zara....:rotfl:

I was asking about your comments about issues in-store and your allegation that

then you changed your 'issue' to lack of help in store.

I suspect they 'stopped shy of hitting you' (exaggerate much?) because you had a go about them not getting you a different size.

Actually, it would depend how busy they are & how many staff are on the changing rooms as to whether they have time to do that.
If there is only one person on that particular job I can see why they ask you to get it yourself.
It may be quicker - for you - to get another size rather than ringing for one of those 30 staff on the shop floor to come, show them the item then they go off to find it and bring it back to you.
Or do you expect the person on changing room duty to go and get you another size?

Do you have any other issues in-store?


What is 'pure trash'?
Your local area, the people who live in it or the Zara stock?

I've had more than one issue across different stores/their CS department. If you were expecting a running list so you could split hairs and define which is an 'issue' then no, that wasn't going to happen...

I never changed anything, I simply gave one example of an issue I've had in the past, which you deemed not to be an issue. So end of story.

The changing room incident I simply emailed CS about, I never 'had a go' at anyone, so I don't know why you suspect that. Considering said store in question was one of the bigger ones with untold staff, I was perplexed you have to get sizes yourself! I mean seriously... leaving the changing room to head down three floors for another size?! Isn't that part of their assistants roles?

My local Zara I already stated was 'pure trash', the stock (although I realise I won't find STUDIO) items there, and the staff or lack there of. What does this matter though?!

Why do you find it so hard to believe Zara have such bad CS?! Do you think high street retailers are immune from providing bad service?

I think NEXT are the only ones that ever had it right in the past, although M&S is getting better and Debenhams is just going to pot...

Pollycat

chuckley wrote: »

The changing room incident I simply emailed CS about, I never 'had a go' at anyone, so I don't know why you suspect that.

The only reason I 'suspect' that is I can't understand why you would say:

chuckley wrote: »

In store they stop shy of hitting you if you have any issues. And complaining online gains the same reaction.

if you'd not done anything to cause that sort of reaction.

chuckley wrote: »

My local Zara I already stated was 'pure trash', the stock (although I realise I won't find STUDIO) items there, and the staff or lack there of. What does this matter though?!

It matters not one jot to me.
I wasn't the one who brought up the subect of the quality of Zara stock.

chuckley wrote: »

Why do you find it so hard to believe Zara have such bad CS?! Do you think high street retailers are immune from providing bad service?

I rarely take anyone's word for things - don't book with Thomas Cook, don't fly with American Airlines, don't complain in-store at Zara because they stop shy of hitting you - so that's why I asked questions.

Of course I don't 'think high street retailers are are immune from providing bad service'.
I was just trying to find out what that 'bad service' was before believing some random stranger on t'internet.