Tesco groceries online shopping not delivered

Alfrescodave

Did you pay using a credit card, if so might be worth getting the cc company involved as its basically a case of theft.

jb66

Tesco pdas dont actually capture a signature, you can draw on it but it doesnt save it

pinkshoes

I usually find Tesco customer service excellent, and when I email them with a problem, I get a solution in hours.

You need to put your complaint in writing, stating what happened, and asking for a copy of the signature of whoever signed for it. Give them a deadline of when you want a response by.

We had a driver deliver shopping to us when we hadn't ordered it. A previous owner had accidentally selected the wrong address when ordering!

WannaBLoaded

pinkshoes wrote: »

I usually find Tesco customer service excellent, and when I email them with a problem, I get a solution in hours.

You need to put your complaint in writing, stating what happened, and asking for a copy of the signature of whoever signed for it. Give them a deadline of when you want a response by.

We had a driver deliver shopping to us when we hadn't ordered it. A previous owner had accidentally selected the wrong address when ordering!

Bet you accepted it :rotfl:

pinkshoes

WannaBLoaded wrote: »

Bet you accepted it :rotfl:

It was tempting but I suffer from a conscience...

(Some yummy looking pudding items, and over £100 of food!)

The righful owner did get their shopping eventually! I had their mobile number so it was sorted out, and they were still living within the delivery area JUST!

rhialwencomp

jb66 wrote: »

Tesco pdas dont actually capture a signature, you can draw on it but it doesnt save it

So why do they make you do it? Is it just psychology?

Like when they first made cake mixes and people complained that it didn't feel like baking so they took the dried egg out and made you add your own.

anrgy.customer

In the end, they never got back to me. So, I asked the bank to disown the transaction and finally I got my money back. Easier than I thought. Much easier than trying to speak with Tesco customer service.

HappyMJ

anrgy.customer wrote: »

In the end, they never got back to me. So, I asked the bank to disown the transaction and finally I got my money back. Easier than I thought. Much easier than trying to speak with Tesco customer service.

It usually takes at least a month or more for a chargeback to be investigated and resolved. Are you sure they are not going to charge it back to your card at a later date? Have you got this is writing?

skintpaul

Ask for proof of driver delivery- GPS log / cctv footage from the lorry?

timbstoke

pinkshoes wrote: »

You need to put your complaint in writing, stating what happened, and asking for a copy of the signature of whoever signed for it. Give them a deadline of when you want a response by.

Why? It makes no difference who signed for it, it wasn't OP. Asking for a copy of the signature implies that OP may have made a mistake and gives Tesco an easy get-out.

Focus on the facts - you ordered shopping, it didn't arrive. Investigating the whys and wherefores is Tesco's problem, not yours.