UKPC Reply to my appeal.

Umkomaas

If you've used the appeal from the sticky on this forum, then that definitely is an appeal, no two ways about it. They should have responded with either a cancellation or rejection with POPLA code. They (like all BPA operators) have been warned about this by the DVLA and the BPA. This is what they were told:

the following practices may be considered as Code breaches and must not be continued:
• Asking the motorist to enter into additional correspondence to obtain a POPLA code
• Failing to include a correct and/or valid POPLA Code within the Rejection correspondence
• Issuing a POPLA Code with a date identifier which is significantly different from the date of rejection
• Appearing to indicate that the issue of a POPLA Code is conditional on driver details being supplied “ following practices may be considered as Code breaches and must not be continued:
• Asking the motorist to enter into additional correspondence to obtain a POPLA code
• Failing to include a correct and/or valid POPLA Code within the Rejection correspondence
• Issuing a POPLA Code with a date identifier which is significantly different from the date of rejection
• Appearing to indicate that the issue of a POPLA Code is conditional on driver details being supplied “

So make your complaints and build the above into them. It may see a swift cancellation of your PCN by UKPC - they're in enough trouble with the BPA and DVLA at the moment and any more sanction points might well see them 'down the road'.

Keep the discrepancy of the date misalignments up your sleeve for your POPLA appeal should it get that far.

HTH

Gunscrossed

Would something like this suffice?

"I wish to complain in the strongest possible terms about UKPC's failure to issue me with a POPLA verification code following my recent appeal against their 'parking charge'.
They have asked me to enter into additional correspondence in order to obtain a POPLA code
This is a clear breach of the Code of Practice UKPC is signed up to, and breaches the KADOE contract to get DVLA data.
I have escalated this matter to the CCR team because I have no confidence in the data release team to take such a complaint seriously as it's in the public domain that they have dismissed these issues far too many times recently without so much as even supplying a copy of the DVLA complaints procedure leaflet.
If my complaint is not resolved properly my intention would be to involve my MP and refer the issue to the Parliamentary and Health Service Ombudsman."

by email

Umkomaas

I have escalated this matter to the CCR team because I have no confidence in the data release team to take such a complaint seriously as it's in the public domain that they have dismissed these issues far too many times recently without so much as even supplying a copy of the DVLA complaints procedure leaflet.
If my complaint is not resolved properly my intention would be to involve my MP and refer the issue to the Parliamentary and Health Service Ombudsman."

Doesn't make much sense - you can't 'escalate' something that hasn't yet started. Also, unless you are prepared to take this all the way up the food chain, don't threaten stuff you won't see through. If you need us to advise on a very basic complaint, how will you handle the higher level complaints further down the line. Leave this out!

Have you checked the KADDOE contract to ensure you're not misquoting? It's not wise to copy and paste blindly if you're attributing your statements to case law, or contracts and their ilk - doesn't help your case one iota, and more often than not you will expose the copy and paste nature of your correspondence and your complaint won't be accorded the seriousness required.

Fruitcake

I'm not sure what CCR means, or whether both the BPA and DVLA have one. You may want to word the two complaints slightly differently.


I think email should be fine, and you will need to include the PCN number. Make sure you do not reveal the driver's details as this may then get to the parking scumpany via the back door.

Gunscrossed

Umkomaas wrote: »

Doesn't make much sense - you can't 'escalate' something that hasn't yet started. Also, unless you are prepared to take this all the way up the food chain, don't threaten stuff you won't see through. If you need us to advise on a very basic complaint, how will you handle the higher level complaints further down the line. Leave this out!

Have you checked the KADDOE contract to ensure you're not misquoting? It's not wise to copy and paste blindly if you're attributing your statements to case law, or contracts and their ilk - doesn't help your case one iota, and more often than not you will expose the copy and paste nature of your correspondence and your complaint won't be accorded the seriousness required.

Perhaps that bit should be deleted from the newbies thread and something like "I have referred this matter directly to.." inserted instead?
Surely a complaint is a complaint, I don't expect to get very far with it. I'm hoping to win at POPLA?
I'll fire off a couple of emails.:beer:

Gunscrossed

Fruitcake wrote: »

I'm not sure what CCR means, or whether both the BPA and DVLA have one. You may want to word the two complaints slightly differently.


I think email should be fine, and you will need to include the PCN number. Make sure you do not reveal the driver's details as this may then get to the parking scumpany via the back door.

CCR=Customer Complaint Resolution Team, obviously I've not included this in the email to Steve Clark/BPA
:beer:

TDA

Have they actually asked you to enter into additional correspondence to receive a POPLA code? Or have they asked for more information and advised that if they don't receive it within a certain timeframe a POPLA code will be sent out?

In my experience the BPA are happy for operators to do the latter.

The_Deep

My own view is that they are so compromised that any contact with them is a waste of time, I would just ignore them.

Guys_Dad

You need to know what it is that you are supposed to have done and from your posts, it seems you are not sure. Do you know what you allegedly did?

Redx

no need for all that extra wordiness , this will suffice, along with a copy of their rejection

I wish to complain in the strongest possible terms about UKPC's failure to issue me with a POPLA verification code following my recent appeal against their 'parking charge'.
They have asked me to enter into additional correspondence in order to obtain a POPLA code which is a clear breach of the BPA Code of Practice UKPC is signed up to

you need a popla code from UKPC before you can appeal to popla