Opened paypal claim which says I have to return item to seller

longlostmiser

I bought some shoes which broke almost immediately for £10. Opened a paypal claim. Paypal says I have to return the shoes. However by the time I pay to send them back to seller I will only get about £5 back so will be out of pocket. Is there any way I can dispute this with Paypal? Seller didn't even respond to my initial concerns.

19lottie82

Not sure if you can get a pre paid returns label from PayPal. Call them and ask?

But no need to spend £5 on postage! Myhermes offer a tracked service for £2.60

longlostmiser

Ok but that still means I am £2.60 down to return a pair of rubbish shoes. What are paypal likely to do if i explain to them the situation above. Surely I shouldn't have to pay to return something which is not as described/faulty?

googler

longlostmiser wrote: »

Paypal says I have to return the shoes.

Seems perfectly reasonable to me. If you'd bought them on the high street, you'd have to take them back for a refund, wouldn't you? How far would you get claiming your petrol money or bus fare from the shop? Not very far, I'd suggest....

It's very tempting to suggest that, for £10, you get what you pay for, and that since they turned out to be 'rubbish', you took the gamble on a bargain, it didn't pay off, and you should move on ....

longlostmiser

googler wrote: »

Seems perfectly reasonable to me. If you'd bought them on the high street, you'd have to take them back for a refund, wouldn't you? How far would you get claiming your petrol money or bus fare from the shop? Not very far, I'd suggest....

It's very tempting to suggest that, for £10, you get what you pay for, and that since they turned out to be 'rubbish', you took the gamble on a bargain, it didn't pay off, and you should move on ....

On the highstreet I wouldn't have to spend £2.60 or however much to return them and £10 was what I could afford (as they were shoes for my child).

glentoran99

longlostmiser wrote: »

On the highstreet I wouldn't have to spend £2.60 or however much to return them and £10 was what I could afford (as they were shoes for my child).

how do you get them to the shop then?

prowla

My opinion is that if a seller sells you faulty goods they should put you in the position as if the transaction had not taken place, ie. they should cover the return postage.

In the past I have queried return postage charges with ebay/paypal and they have refunded the amount as a goodwill gesture.

As a seller, it's up to you to ensure that the items are fit for purpose.

soolin

Assuming this is an eBay purchase Why did you open a paypal claim and not an ebay one?

It's too late now to change it but an eBay SNAD with a business seller would have got you a label or at least a prepayment to return.

KRDmum

Why did you go through PayPal and not through eBay?

pinkshoes

In the dispute, request that the seller pays return postage.

If they refuse, then return the cheapest method possible, then leave a factual neg.

prowla

Now that ebay & Paypal are different companies, you may get steered toward the other when you open your dispute.