Bought a sofa for the price to reduce 5 days later

bellkat

Hi

Ordered 2 new sofas last weekend from harveys. I then get a promotional leaflet through the door today (first time I've ever had one as well from what I remember) for the sofa to be reduced by £150 meaning I could have paid 300 less a few days later so not very happy. Just wondered if I would have any rights if I were to complain about it?? By looking at the agreement (interest free credit over 2 years) it says you only have 24 hours to cancel the order. Surely that's not right I thought companies had to give you a 14 day cooling off period??? Anyway just thought I'd see if anyone had had the same thing

Thanks

mije1983

There is no legal requirement for a cooling off period for items bought in a store if you change your mind. Companies that do this give you more than your statutory rights.

You could send them a polite email saying you are disappointed that the price has reduced, but they are under no obligation to do anything for you.

aggypanthus

http://www.which.co.uk/news/2011/02/new-14-day-rule-to-cancel-credit-agreements-243758/

I found this.

aggypanthus

mije1983 wrote: »

There is no legal requirement for a cooling off period for items bought in a store if you change your mind. Companies that do this give you more than your statutory rights.

You could send them a polite email saying you are disappointed that the price has reduced, but they are under no obligation to do anything for you.

I thought that till I saw the link I posted above, what do you think?

LilElvis

aggypanthus wrote: »

http://www.which.co.uk/news/2011/02/new-14-day-rule-to-cancel-credit-agreements-243758/

I found this.

Yes, this gives someone the right to cancel the financing, but does not mean that they can cancel the sales contract. Not much help in this case.

LilElvis

aggypanthus wrote: »

I thought that till I saw the link I posted above, what do you think?

Your link relates to finance agreements rather than the sales contract. The OP could cancel the financing but would still be obliged to make payment for the goods he has ordered.

TadleyBaggie

You could send them a polite email saying you are disappointed that the price has reduced, but they are under no obligation to do anything for you.

^^^^ this ^^^^

bellkat

Thanks everyone. Yeah I'm going to try the email just thought I'd see if there was anything I could throw in about rights before I send it. Just wish i hadn't got the leaflet through the door as I'd be none the wiser!! Ah well. Thanks again

aggypanthus

LilElvis wrote: »

Your link relates to finance agreements rather than the sales contract. The OP could cancel the financing but would still be obliged to make payment for the goods he has ordered.

He only has to pay for the ammount due for the 14 days, or am i wrong?

If he cancels the aggreement, how can they make him pay if he says he has no money, after all they rely on the credit to tempt sellers.

why else would someone want to cancel the aggreement as it obviously is for the purpose of a sales contract? confused.

agrinnall

aggypanthus wrote: »

He only has to pay for the ammount due for the 14 days, or am i wrong?

If he cancels the aggreement, how can they make him pay if he says he has no money, after all they rely on the credit to tempt sellers.

why else would someone want to cancel the aggreement as it obviously is for the purpose of a sales contract? confused.

It seems pretty obvious that they could sue and obtain a court order for payment. If the OP has somewhere to put 2 sofas I'm pretty sure they will also have goods that can be taken to make up to value owed. Not that I'm suggesting the OP would be daft enough to let things get that far, or indeed anywhere other than trying the polite request for a reduction.

aggypanthus

I get it now, after re reading!