Cheeky question: Bumped off flight and then delayed, How much compenation

yz324

My friend got bumped off a flight. Easyjet did not even give her compensation.

She got put onto the next flight and that was delayed for 4 hours?

Is she due 250 euros or 500?

Voyager2002

As I understand it, first she was denied boarding for the flight she had booked. So that is one lot of compensation.

She was then moved to another flight, but that was delayed by four hours. So that should be another claim.

Caz3121

much will depend on why she was bumped off the flight....had she checked in and got to the gate before it closed? or was she unable to checkin as there were no seats available?
If the latter, is she aware if Easyjet asked for volunteers to come off the flight?

yz324

She got the airport with plenty of time to spare (more than 2 hours requried by Easyjet) to check in (admittedly this is stupid), but found she was not able to as the plane is full. Easyjet did not ask for volunteers.

Vauban

Then she was denied boarding - but only one lot of compensation, as she didn't pay for the second flight.

jfdi

yz324 wrote: »

She got the airport with plenty of time to spare (more than 2 hours requried by Easyjet) to check in (admittedly this is stupid), but found she was not able to as the plane is full. Easyjet did not ask for volunteers.

Had she actually checked in online before going to the airport? Or was she planning to do it there?

Easyjet only have bag drops at airport for people who have already checked in.

I would think that could make a difference........

yz324

She did not. I think you can pay a fee if you did not check in before? Anyhow, with more than 2 hours left, it was not yoo late to check in online and use one of the airport printers.

Caz3121

Easyjet closed their airport check-in desks back in 2013
http://www.telegraph.co.uk/travel/travelnews/9948026/EasyJet-to-close-its-check-in-desks.html
although they do seem to have a process if there are website issues
The website very rarely has any technical problems. But if it does please don’t give up and try to check-in online again later but, if the issue persists, please go to the Bag Drop area at the airport where they will complete check in and print your boarding pass for you.
(which I assume would close 2 hours before the flight the same as the online check-in)

Did they have her on some sort of standby at the gate to see if everyone who had checked in actually boarded?...they would not be able to confirm if the plane was full till that point (people may have missed the flight due traffic etc)

If there were more than 2 hours to go, did she not attempt to check-in online or using the Easyjet App? or was she just told at the bagdrop desk that there were no seats left/check-in closed?

yz324

She was just told at the bag drop desk no seats were avaliable. If there were less than 2 hours left, being Easyjet, I do not think they would be nice enough to give her a free seat on the next flight. She could have checked in on the phone with more than 2 hours remaining, had there been seats available.

The people there for some reason gave her £2.80 compensation, which in an airport cannot buy anything...

Caz3121

under EU261 they should have asked for volunteers (they may have at the gate) and in reality there was no certainty that she would not be travelling until the gate closure time...so that was an Easyjet fail if they did not do either
Was this in an outstation or an Easyjet main base? I would have expected them to have informed her of her rights under denied boarding.
I also think this is one claim based on "denied boarding and arriving at final destination over 3 hours late"
Was the £2.80 maybe given to everyone on the delayed flight as part of "duty of care" (enough to get a coffee whilst waiting)

annelotus

In my experience she'll be lucky to get anything. Emailing customer services will get you a reply from a 'no reply' address saying to expect a reply in 10 to 14 days .... never comes. Message them on facebook and they'll apologise profusely and say customer services are really busy but to bear with them .... keep on messaging on facebook and they'll ignore you completely. I've tried for 3 months to get £20 back and there are lots more with similar problems on Easyjet's facebook page so I wouldn't hold my breath if I were you