mobile calling 222222222222222221212222

surfsister

help please!!! my mobile phone sainsburys payg has twice dialed up the above number wasting me £8 and £7. Nobody else has access to my phone and it was in my bag both times. How can this happen and how can i stop it short of getting a new sim???

I work supporting vulnerable elderly people and they know this number now so am reluctant to change it. any help gratefully received!! it also dialled 08888888885885885.

help help please good moneysavers!!

mije1983

Was something leaning on it in your bag and causing it to dial? All those 2's suggest something pressing on the screen in that position.

surfsister

mije1983 wrote: »

Was something leaning on it in your bag and causing it to dial? All those 2's suggest something pressing on the screen in that position.

o'h could it be??? what a pain. ta!!

TadleyBaggie

Do you have a screen lock/keypad lock?

ManAtHome

And if it has 'tap screen to wake up', disable this in settings and just use the on/off switch.

eDicky

surfsister wrote: »

and it was in my bag both times.

It is obviously having keys pressed by items in your bag. You need to set the automatic keylock in the phone settings (assuming it's not a smartphone).

surfsister

thanks all!! kind sainsburys have refunded the lost money and will set the keypad locking!! So no harm done!

Ian011

I am not sure how they were able to "set the keypad locking" unless you took it to someone to change those settings or they talked you through it over the phone.

macman

You should set your own SIM lock and PIN lock to make the handset secure in the event of theft or loss-without them you are potentially facing an unlimited bill should someone use the phone or SIM to make unauthorised calls.
The provider cannot do this remotely-you need to set it yourself.

diamonds

They are not even telephone numbers 0888 and 22222, does not look like a keypad issue to me, Sainsbury billing issue.