BT cancelation problem

n_syamala

Hi ,
I am new to this forum, so please excuse if any errors. I am having problems with BT. A month ago i ordered BT package for phone,broadband, and mobile and then cancelled within 10 days as my existing provider has offered me a better price after ordering BT.
Now the problem, is BT says it has no record of me calling them to cancel and they have already charged £100 from my account inspite of me not activating anything and returning the setup box and everything(unopened) within 14 days. I have tried to get my phone records from Virgin, which is my existing provider, but they are giving me the records for only chargeable numbers.
The number i used to cancel the BT service is a 0800 number listed in their website for customer care. How do i proceed further so i can get my £100 back? Please help me.
Thank you

joe134

n_syamala wrote: »

Hi ,
I am new to this forum, so please excuse if any errors. I am having problems with BT. A month ago i ordered BT package for phone,broadband, and mobile and then cancelled within 10 days as my existing provider has offered me a better price after ordering BT.
Now the problem, is BT says it has no record of me calling them to cancel and they have already charged £100 from my account inspite of me not activating anything and returning the setup box and everything(unopened) within 14 days. I have tried to get my phone records from Virgin, which is my existing provider, but they are giving me the records for only chargeable numbers.
The number i used to cancel the BT service is a 0800 number listed in their website for customer care. How do i proceed further so i can get my £100 back? Please help me.
Thank you

Virgin should log all calls, 0800 as well.They will have it, and BT will have the log as well.They keep everything.

forgotmyname

Partly why i use a call recorder app that records all my phone calls.