Talk Talk dispute - what can we do?

TalkTalk

Hi Richard, We would only pass the account to an external collections agency if the amount remained outstanding for more than 90 days.

If you were billed online your final bill will have been posted to My Account on the bill date after your service ended, with bill notification emails sent as normal. If this is now with collections you will need to make a payment for the outstanding amount to avoid any negative effect on your credit rating.

If you have further questions please contact us directly, either via a tweet to @TalkTalkCare or by posting on the TalkTalk Community where we can investigate

Cheers

Mark
Social Customer Care Team
TalkTalk