Buyer contacts after 15 months with probllem

BigSister2008

basically my OH sold a signed photo from the bbc over 15 months ago , buyer at time after receipt said it was fake (wasnt as was obtained in person) so we asked to return it for refund which they didnt

anyway, move on a year later and surprise the buyer messages us to say he just found out it was a fake ( same as email 15 months ago!!!) and wants refund

contacted ebay CC and they said dont refund if i have proof which obviously we dont as it was obtained in person

just wondered from previous experienced sellers what to do next or where i stand

TIA

Flyonthewall

Ignore them. It has been 15 months, they can't open a case now. Ebay won't do anything (for that reason).

If they opened a case before they wouldn't be able to open another anyway and they should have returned it when you first told them to. It's too late now.

If they really thought it was fake they should have contacted you again or done something more at the time, not waited 15 months.

Sounds like perhaps they wanted a free item and for some reason they've decided to try again.

I'm sure there are specialists who would confirm it's real, but the buyer should be proving it's not real. Ebay expect the buyer to prove the item isn't real when they claim something is fake. As I said though, ebay wouldn't do anything now anyway.

StumpyPumpy

Ignore it and put them on your block list to stop them buying anything else from you and causing more trouble.

SP

Ting-Tang

Chancer.
Ignore!!

19lottie82

Another one here for ignore ignore ignore, and as suggested add them to your blocked buyers list.

forgotmyname

Have they bought another signed item recently? Maybe they are trying it on with another seller and mixed it up with yours?

BigSister2008

forgotmyname wrote: »

Have they bought another signed item recently? Maybe they are trying it on with another seller and mixed it up with yours?

sady no as they gave me the item number!

ebay cc said i woud have to refund unless i prove its real!!!

Flyonthewall

BigSister2008 wrote: »

ebay cc said i woud have to refund unless i prove its real!!!

Do ebay realise how long ago it was? Ignore the buyer and don't update ebay on it - the buyer can't do anything and, while ebay is highly unlikely to do anything given the length of time, if they don't know any more about it then there's no chance of them doing anything anyway.

Brywalker

Flyonthewall wrote: »

Do ebay realise how long ago it was? Ignore the buyer and don't update ebay on it - the buyer can't do anything and, while ebay is highly unlikely to do anything given the length of time, if they don't know any more about it then there's no chance of them doing anything anyway.

Absolutely spot on.

soolin

BigSister2008 wrote: »

sady no as they gave me the item number!

ebay cc said i woud have to refund unless i prove its real!!!

Ebay CS talk rubbish, just ignore them.

The only chance buyer could possibly have is to go to small claims- which is unlikely.

BigSister2008

thanks

he just messaged me to say he sent it back yesterday so will wait and see