Problems with 3 mobile coverage

artystix

Purchased a new phone from 3 on a £15 talker option, 18 month contract. Bought the phone from 3 as both hubby & eldest daughter both have them & i know they have good reeception where we live & work. In my area they worked by sharing coverage between 3 & O2.
:beer:

From the 26th of july up until the 10th august my phone was working well, then for no apparent reason my phone would only let me make emergency calls, this meant i had no coverage in my area.
:mad:
Rang 3 customer services.....in india, which was not too bad as the chap i spoke to was very well spoken & very helpful indeed.

I was informed that since the 1st of july 3 was now sharing coverage with Orange. This was no good to me as i knew orange did not work in my area.

I was told however if the wind was blowing in the right direction i "may" get a signal!!:rolleyes:

He could not explain however why my phone had worked fine for the first few weeks.

After 4 days of calls back from 3 i was in formed that this is how my ophone would be!!

i told them i could not afford to spend £15 Per month for a phone that did not work. I was then told i could end my contract earlier but it would cost me £250 to do so.

As soon as i mentioned Trading standardsthey started saying dont be hasty we cam sort it out.

I have had no contact with them since & have sent a letter to customer services manager in scotland insisting that as the contract was changed without my knowledge & i was paying for a service they could not provide, i am entitled to have the contract cancelled & for 3 to put me in a pre-contractual position.

Letter was sent on monday, so i will let you know what happens!!

Trading standards call centre were brilliant & informed me that 3 were in breach of contract & i was entitled to end the contract with no penalties.

So we'll see, but i remain positive!!