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Amazon - Faulty goods from China - want me to pay for return!
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[Deleted User]
Posts: 0 Forumite
Amazon marketplace seller. Must admit if I'd known it was coming from China I'd have got it from somewhere else so thats my fault.
But, it turned up (its a remote control helicopter/drone for my son). Looks a bit fake to be honest but more importantly does not work properly (1 rotor does not work).
Now seller is saying I have to pay to return it to china! Seems unfair to me..... Is this right?
But, it turned up (its a remote control helicopter/drone for my son). Looks a bit fake to be honest but more importantly does not work properly (1 rotor does not work).
Now seller is saying I have to pay to return it to china! Seems unfair to me..... Is this right?
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Comments
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Speak with Amazon Customer Services, see what they say?0
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It'll be cheaper to put it on a slow boat to China.“Learn from the mistakes of others. You can never live long enough to make them all yourself.”
― Groucho Marx0 -
It's the downside of buying from China, surprised you didn't get hit for import tax too.0
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If you go onto live chat on Amazon, complain that you didnt know it was coming from China as it didnt say it anywhere and it is unfair that you should pay that fee, Amazon will generally open an A-Z case which will force the seller to isse a full refund generally, or the will just refund straight away as a goodwill gesture.
I dont like the way chinese sellers can hide on Amazon0 -
Got a nasty feeling its a fake too. Tried one in a shop a few months ago and it was definitely differently built.0
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Most of those on Amazon appear to be from China, can you provide a link to the one you bought.0
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http://www.amazon.co.uk/gp/product/B00YX7N1C0?ref_=cm_cd_al_qh_dp_t
Apparently they've all to provide a UK return address though.0 -
The seller is actually a German firm but the maker or country of origin is not shown, other sellers listed for the same item are from China.
Business Name: Tomorrowtop GmbH
Business Type: GmbH
Trade Register Number: HRB125047
VAT Number: DE285652913
Phone number: 040-63857600
Customer Services Address:
Moorfleeter Strasse 40- Hamburg
- 22113
- DE
- Moorfleeter Strasse 40
- Hamburg
- 22113
- DE
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Detailed Seller Information
- Business Name: Shenzhen Tomnet Trading Co.,Ltd
- Business Type: Limited
- Trade Register Number: 440301108428556
- Customer Services Address:
- II area leather logistics Huanan Avenue Pinghu, Longgang Dis
- shenzhen
- guangdong
- 518111
- CN
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how can they offer it for tomorrow if its from china?0
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