Faulty PAYG handset

mobilejunkie

The LBA should give them a timescale and state that should they not do as stated you will commence legal proceedings immediately after the date give, adding court fees, statutory interest and incidental expenses.

dazzaofdagenham

macman wrote: »

CRA 2015 only came into force on 1st October, if the phone was purchased before that then the retailer can replace, repair or refund: the choice is theirs.

The phone was purchased Saturday afternoon

dazzaofdagenham

mobilejunkie wrote: »

The LBA should give them a timescale and state that should they not do as stated you will commence legal proceedings immediately after the date give, adding court fees, statutory interest and incidental expenses.

Done letter today and posted via recorded delivery.

Let's see what happens

macman

dazzaofdagenham wrote: »

The phone was purchased Saturday afternoon

God. So you have a cast iron case for a refund. EE staff clearly require some retraining...

dazzaofdagenham

macman wrote: »

God. So you have a cast iron case for a refund. EE staff clearly require some retraining...

Well that's what I would have thought....however the manager insists not and was very intimidating towards me and wife.

Will update when I hear from them

dazzaofdagenham

EE shop phoned today

Said we shop pop into shop to discuss options.
Wife said she wasn't going into the shop as she felt imitated by the attitude shown by the staff ( I can confirm they were rude )

They then said nothing could be done to resolve the situation, and then put the phone down

I kid you not, that was the extent of the call

dazzaofdagenham

Just a update on this

Issued a letter before action......no response

Visited trading standards who wrote to EE head office and then they sprung into life.....got money back and a bunch of flowers and a promise that the store manager will receive additional training.

Still won't set foot into a EE again though