o2 Retentions "Updating our systems"

LB1985

My contract is due for renewal soon. I've spoken to a couple of people in retentions on two occasions, but when I've phoned back for clarification, etc., I am always told their systems are being updated and to call back. Today is the third day that I have been told this, and cannot do anything with my contract (e.g. accept their offer or try to negotiate further). Am I the only person having this problem? Is it not strange that they update their systems during their opening hours on three consecutive days?

reddwarf2002

I think everyone on one of their system is having this problem. I've experienced it past 2 days.

I think the reason is either they are updating their system because of the 0844/0845/0870 numbers or they are getting so many calls for cancellations because of the 08 T&C that their system can't cope!!

espresso

Depending on how soon it's up, ask for a PAC which is valid for 30 days.