How Long Should a motherboard last?

patman99

To reply to MrsTig's query.

PCWorld's sales-driven staff sold your DD a product she neither needed or wanted.
She needs to return to PCWorld and demand her laptop back before they actually do anything. At the same time she needs to request a full refund for unnecessary work.

If PCWorld refuse (they will) and she paid by credit card or VISA debit card, she can go for a secton 75 claimback.

Fightsback

patman99 wrote: »

To reply to MrsTig's query.

PCWorld's sales-driven staff sold your DD a product she neither needed or wanted.
She needs to return to PCWorld and demand her laptop back before they actually do anything. At the same time she needs to request a full refund for unnecessary work.

If PCWorld refuse (they will) and she paid by credit card or VISA debit card, she can go for a secton 75 claimback.

thread here:

https://forums.moneysavingexpert.com/discussion/5342703

chib

I think more information is needed from the OP before jumping to conclusions.

If her daughter said she needs the data from the laptop that isn't in a fit state to do it herself and couldn't commit to a replacement motherboard - they've done nothing wrong by offering the (Highly overpriced) data recovery package.

If she did commit to the other repairs, then she has been mis-sold the package as there is no value on recovering data that will be accessible again once the laptop has been repaired.

Sure, the hard drive could be dropped into an enclosure and the data removed that way but they'll take advantage of a drastic situation. Perhaps they have a specific member of staff covered by a confidentiality agreement that does the work, should there be sensitive information.

Personal recommendation for all - keep all sensitive documents on cloud based storage, OneDrive give you 15GB free and anything extra is very affordable. Google offer unlimited space for photos.