Clydesdale Bank - We "Don't" Care!

chappers

Don't make me laugh, what are you actually taking them to court for.
I doubt the case would even get that far
Sit down, count to ten, chalk this one up to experience and move on with your life.
Your efforts would be better spent pursuing another mortgage, something that would have a positive effect.

Pete19

Ok then heres the timeline:

*12 months I emailed the bank's head office with a copy of our credit files and explained the situation to them and asked would they consider us for a mortgage.

*Reply from the bank, stating that yes they would consider us. This came from there head of risk.

*He put us in contact with the Mortgage Team Manager for Glasgow, and we processed the first application. This was declined, reason given, need a further 6 months out of the trust deed to take us over the complete 3 years of discharge.

*At that point I was told by email and still have it, that we would be accepted in 6 months time and that we could reserve the house. But they wanted us to demonstrate that we could afford the payment.

*So for the next 6 months, they wanted us to put £600 a month into a Clydesdale Savings account plus continue to pay my existing mortgage which would be more than what the new mortgage amount was for.

*So we did. We paid the money into the savings account. 6 months had passed. Taken us over the 3 years discharge barrier. However the Mortgage Team Manager had moved onto another role within the bank and we put the new application through with someone else who did not know the full situation.

*The application was declined, we raised a complaint and the complaint was open and closed with out any information taken from us. Plus no reason was given for the decline.

So from this, do you think we where either treated wrongly or told a pack of lies?

Pete19

Pixie5740 wrote: »

Yes banks can be held accountable, that is why they have to ensure, to the best of their ability, that people can afford the mortgages they are applying for.

I'm no fan of the Clydesdale Bank and I even worked for them for a few months in a former life. As with any company I think is not providing me with good service I vote with my feet and take my business elsewhere. I haven't had any accounts with Clydesdale since I left their employ.

How much is it going to cost you to take them to court? Is it really worth it?

It will not cost me a penny. But it will cost them!

I have spoken to loads of ex staff members who have said exactly what you said.

I have banked with them for 10 years, and even though people hate them, up until this I never had a bad word to say about them!

Pixie5740

What dates did you pay the £600 a month into the savings account? I'm wondering if during the time you were doing this the new Mortgage Market Review regulations were brought in.

Are you positive this won't cost you a penny? If there's no case to answer then won't you end up paying both your court costs and theirs?

Pete19

Pixie5740 wrote: »

What dates did you pay the £600 a month into the savings account? I'm wondering if during the time you were doing this the new Mortgage Market Review regulations were brought in.

Are you positive this won't cost you a penny? If there's no case to answer then won't you end up paying both your court costs and theirs?

Yeah no cost! I have been grated a fee waiver.

With regards the £600, the mortgage market review was the reason they wanted us to put the £600 away each month.

libf

Pete19 wrote: »

*At that point I was told by email and still have it, that we would be accepted in 6 months time and that we could reserve the house. But they wanted us to demonstrate that we could afford the payment.

Above is potentially the only wrong doing there, as no one can say for sure what the financial climate will be in 6 months time or what their own financial situation will be. But to be honest, you should have know that...

Of course taking someone to court will cost you money. Solicitors don't work for free, and I can't see any no-win-no-fee companies touching this with a barge pole. Then there's court costs...

Thrugelmir

Pete19 wrote: »

It will not cost me a penny. But it will cost them!

Sounds as if you already have. As you don't appear to have followed normal practice in obtaining a mortgage. Perhaps that's now part of the issue from the lenders perspective.

[Deleted User]

Why on earth would you email the bank's head office with your credit files as a first step to obtaining a mortgage? Unless you've missed a step and someone in branch requested you do this?

chappers

Pete19 wrote: »

Yeah no cost! I have been grated a fee waiver.

That's as may be, but just exactly what is it you are claiming from them, what is your financial loss, you won't get a court to make them give you a mortgage so as Thrugelmire said previously , what exactly is the writ going to be for.

This might seem like a big thing to you, but to them it's nothing. Even if somewhere in a court in fantasy land you did manage to extract some money from them, it would just be chicken feed and wouldn't affect their banking practices in anyway, either now or in the future.
Concentrate your efforts and energy into something worthwhile that actually has a chance of producing something positive.