NHS Trust PCN

TB2013

Redx wrote: »

this still seems like an attempt by this trust to not follow the NHS guidelines that were updated only 5 months ago , plus subversion by the trust using a debt collector to obtain keeper details from a VRN and not a parking company (as anpr tried last year)

plus they seem to think they can fine people and issue penalty charges , yet they are not responsible ? its a cop out and should be exposed

perhaps parking prankster would take a look at your replies ? as he posted on page 1 so is clearly interest in this sc@m

I would also involve your mp and ask them to write to greg clark and to jeremy hunt etc about this matter , plus they could write to the trust to get things clarified as to how they think they can get away with this mish mash and incorrect wording and this release of confidential data to the keeper of a drivers visit to a hospital on medical grounds

a few FOI requests should also make them do some work that they dont wish to do

Thanks RedX, I thought I quoted the link in my initial email but seems I must have forgot. I shall include in the follow up and point it out.

How's best to get in contact with the parking prankster? Via here or his blog?

I shall look at getting a response drawn up to those 2 you mentioned. Any particular points I should focus on for a FOI request?

pappa_golf wrote:

WHO IS THE CONTRACTOR?

That's the thing, I don't think there is one! It's very condradictory, the UCS letter says the client is the NHS hospital, the reply states the contractor is responsible, the signs (as far as I can remember) didn't state anything!

They included images in their reply of the car etc. and the notice on the windscreen. The image of the sign is essentially the following (no other logos etc.)

<P logo> Car Park X
Visitors Car Park
Pay & Display
Please find a space first
<disabled logo> 14 disabled parking spaces

This could be the entrance sign to that particular car park, I can't quite remember. There is a much larger sign next to the pay and display machine, but none around the car parks at all. So I think the Trust manage the parking themselves.

pappa_golf

the photo you showed before gave the appeals system as


iss facility services ltd , PO Box xxxxxxxx

TB2013

Oh yes I see, that's on the notice to driver so sounds like they manage the parking. The DVLA said they were happy that Solution Labs (part of UCS) had requested the details correctly on behalf of the NHS Trust, but potentially it was actually on behalf of this other company?

I know the IAS aren't the best to deal with, but within their CoP they state that a member of theirs cannot pursue parking charges on behalf of a third party. It sounds like this is what UCS is doing, is it worth the complaint to them?

pappa_golf

where does it say that members are not allowed to pursue charges by a 3rd party?

Coupon-mad

If the parking contractor is not in an ATA:

I would reply to the DVLA (David Dunford) and say that the NHS Trust has admitted a contractor deals with the parking enforcement and that UCS obtained your private data for that unregulated contractor. So this was not a case of data obtained for a landowner under any 'reasonable cause'. Closer inspection of the PCN shows it was issued by ISS Facility Services Ltd so you wish to escalate this complaint. It seems that UCS was wrongly allowed by the DVLA to obtain data for a company carrying out 'parking management' (according to the NHS Trust who have said in writing 'car parking management is provided by a third party contractor').

Yet ISS Facility Services Ltd is not an AOS member. And you suspect that your case will not be the only one and you fail to see why this has been allowed because a parking contractor MUST be an ATA member for UCS to get data for them.

david.dunford@dvla.gsi.gov.uk

Attach a copy of the PCN and the subsequent letter(s) from UCS and you will also need to forward to the DVLA the letter/email from the NHS Trust as proof that they do indeed say: 'car parking management is provided by a third party contractor'.

Just checking - are ISS Facility Services not in the IPC? I had no time to check in detail but from reading the thread and on their website I saw no evidence of a BPA or IPC logo.

HTH

bod1467

ISS Facility Services usually handle cleaning contracts and the like ... never heard of them doing parking "management" before.

Coupon-mad

The thing is, they ring a bell with me that they may have been an AOS member once but I might be thinking of a similar name.

TB2013

pappa_golf wrote: »

where does it say that members are not allowed to pursue charges by a 3rd party?

Part C, Section 1, point 1.7 - You must not apply for keeper details on behalf of any third party company or individual who is not a member of an Accredited Trade Association

However I noticed this section was headed "Applying for Keeper Details where Keeper Liability is Sought" so may not actually apply in this case.

RE: ISS Facility Services

I've had a google and can't seem to find anything related to parking or the IPC. The member list does not include them, but not sure if they are hidden under another name (like UCS is for Solution labs)

Is it worth confirming with the hospital first? Or go straight to David Dunford with all evidence I have to date?

Thanks again for all the input, it's greatly appreciated

Coupon-mad

Go straight to DD, it's up to him to check whether they are in an ATA. No need to quote IPC's CoP, no need to quote any CoP.

They do not appear to be ATA members, from the ISS website. And I think UCS may have form for dodgy DVLA data use before, in the past. Your complaint could be another slap on the wrist/nail in the coffin for them.

TB2013

Coupon-mad wrote: »

Go straight to DD, it's up to him to check whether they are in an ATA. No need to quote IPC's CoP, no need to quote any CoP.

They do not appear to be ATA members, from the ISS website. And I think UCS may have form for dodgy DVLA data use before, in the past. Your complaint could be another slap on the wrist/nail in the coffin for them.

Thanks again CM - email sent off, will update with their reply within the next few days hopefully.