Please help, computer not starting and freezing

Pollen

I would be extremely grateful for any help or advice. My computer operating system windows will not load properly and is freezing.

I have recently (yesterday) downloaded Ad-adware, Spybot search and destroy, a-squared and ewido and these have been installed and run and found various nasties which have been locked in various vaults. I then read about Avast and decided that I would install this (although I have already got AVG) downloaded from site - then restart the computer to complete and nothing works. I have re-started it about 6 times this afternoon hoping it would self-cure, remain an optimist.

It appears to be doing something as timer is showing as it has been doing for the past 90 minutes :eek: :eek:

I can move the cursor (timer) around the screen but cannot click on anything.

Thanks if anyone can give me ideas of what to do next.

T4i

Could be the Anti-Virus conflicting each other.

See if it lets you boot up in safe mode. This is done by pressing F8 whilst the computer is booting.

If it lets you in try uninstall the anti-virus for now.

Browntoa

which operating system ??

if Xp you will need to start in safe mode and run the virus software and spybot after turning off sytem restore...

it may be worth restoring to an earlier restore point if you have one to get the PC to boot up, then boot into safe mode and do the above (you may need to reinstall AVG etc if this was done after the restore point)

Boot into Safe Mode:

• Restart your computer and as soon as it starts booting up again continuously tap F8.
  A menu should come up where you will be given the option to enter Safe Mode.
• To get back to normal mode just restart the computer as you normally would.

posted at the same time...sort of repeated what T4i said !!

Pollen

Browntoa - I think it's Windows xp

Have taken your advice, re-started and now have a blue Boot Menu with Hard Disk or CDROM - could you tell me the next steps

I think I need a step by step approach

many thanks

Chippy_Minton

Pollen wrote:

Have taken your advice, re-started and now have a blue Boot Menu with Hard Disk or CDROM - could you tell me the next steps

Careful! It sounds like you've gone into a boot device menu, or picked the wrong option on the Safe Mode menu.

After tapping F8 before the Windows logo appears, you should have a screen saying 'Windows Advanced Options Menu' - white text on black background - and the first option is Safe Mode. See the screendump here - http://www.theeldergeek.com/repairing_windows_xp.htm. Is that the screen you're looking at?

Pollen

Chippy_Minton no it's not the right one i.e. safe mode I have restarted pressed F8 and get Boot Menu blue screen with select a Boot First device

any other offers please

Pollen

I've now got screen that sas please select the operating system to start - could any one tell me what to do now please

Many thanks

catford

I'm running ad-aware,skybot&avg. Just loaded avast to compare it with avg,but all is running ok with no obvious conflict. I'm using win 2000pro. good luck.

Pollen

I'm now in a screen that has windows xp on one side with to begin, click your user name.

On the other side it has administrator or Pollen - which do I use and then what do I do.


Thanks for help so far

Browntoa

safe mode might be PF2

you will have menu options like safe mode with network support, you want the one without network support

looks like this

http://www.jayloden.com/SafeMode.htm

Pollen

Browntoa

Pollen wrote:

I'm now in a screen that has windows xp on one side with to begin, click your user name.

On the other side it has administrator or Pollen - which do I use and then what do I do.


Thanks for help so far

Am now in safe mode (I think) and screen looks like above - which button do I click and then what :eek: :eek:

many thanks