Compensation from Ebuyer - faulty new computer, lost days at work etc

ThegirlfromWestDidsbury

Hi there - I was wondering if any one could help. I bought a new computer from Ebuyer, which turned out to be faulty. I now have my money back but not after days of stress that had me in tears.

I paid £50 to have all my old computer moved over to it and another £50 for someone to look at it when I couldn't get wifi. I spent two days on the phone to ASUS trying to sort it - I lost two days work as I am a freelancer and work for myself - before ASUS said I had to send it back to ebuyer as there was a fault with the wifi driver. I then had to buy another, so they swapped in the post, losing another day of work.

Customer service says I'm not entitled to compensation, but surely I must be entitled to some. I didn't want to argue with the customer services guy, as he sounded like a robot reading from a sheet. The supervisor wouldn't come to the phone either. Any advice?

marcarm

Is this a b2b sale as you mentioned your business?

JJ_Egan

If you bought as a private buyer you will find it very difficult .

ThegirlfromWestDidsbury

It was a private sale but still it's the principle! Although I paid through my business account.

BigBopper

ThegirlfromWestDidsbury wrote: »

It was a private sale but still it's the principle! Although I paid through my business account.

So a business sale then.

ThegirlfromWestDidsbury

No, I meant my business bank account but a private sale for them I think.

BigBopper

ThegirlfromWestDidsbury wrote: »

No, I meant my business bank account but a private sale for them I think.

It on the face of it appears to be a business to business transaction.

bod1467

Unfortunately if you used a business account to make the purchase then it could be argued (by them) that it was a business purchase, so many of the protections offered by SOGA (or the new Consumer Rights Act) can be legally contracted out. That doesn't mean you can't try to argue your point.

Then again, I'm not sure SOGA (or the new Consumer Rights Act) provides a means for claiming for consequential loss ... you'd need to quantify this loss and look at raising a small claims action (MCOL - Google it).

PS - I've been to Didsbury a few times - nice place.

ThegirlfromWestDidsbury

Yes Didsbury is fab! Thanks for that, I thought about small claims. Will look into that.

takman

You must have money to burn to pay someone £50 to move some files from one computer to another :O

chickendipperbabe

takman wrote: »

You must have money to burn to pay someone £50 to move some files from one computer to another :O

And also pay someone another £50 to "look at" a brand new machine that would have been repaired or replaced under warranty for free.

Hmmmmm