Optician problem

marcarm

You'll never guess who I bumped into at the opticians the other day?























Everybody (groan)

sheramber

My husband can't use varifocals. He couldn't read his computer.

Fortunately, our local optician gives three weeks to change your mind.

When he went back they confirmed that some people can't use varifocals. He needed separate specs for each distance.

kirtondm

I am not sure why you are falling for the fobbing off from ASDA.

They are the ones who need to sort it and if necessary then they can argue the toss between themselves and specsavers.

Some things to consider

1. At least 90% of problems are dispensing/expectation/adaption problems rather than prescription errors
2. You need to try varifocals for around a week before you know if they are going to work for you.
3. 2 pairs for £99 varifocals are going to be a very basic lens and unlikely to give you the screen width required for serious computing.
4. The top part of the varifocal is focussed for distance vision not for computer so to work you would have to have the screen below rather than on eye level.
5. An office lens design rather than a varifocal would almost certianly have been a better dispensing choice.
6. The professional guidance from the OCCS is that it is for the dispensing practice to sort out problems

I would

a) Go back to ASDA telling them the specs are not fit for purpose , get either a refund or retest at asda.
b) If they won't play ball then contact

https://www.opticalcomplaints.co.uk

I don't see that specsavers owe you anything even if you had paid for the test

bundly

Thank you so much for your very comprehensive reply.
It will help me to go forward with this matter.

I will call Asda and make a complaint to the manager. I will tell them that if they want to argue about the prescription then they should give me a free eye test themselves.

I don't have a week spare to do no work whilst I get used to looking at the monitor with the new specs. Everything is blurred and I literally cannot see the text on the screen and as I am involved in design work and proofreading perfect vision is absolutely essential.

Thanks again.

Bundly

nedmundo

Sorry to point it out, but the old adage that you get what you pay for very much applies to optics and eyecare as well as everything else.

I agree with kirtondm said - Asda profited from accepting your prescription and in doing so took on the responsibility.

stevemLS

I don't think it is as clear cut as that, if Asda made the glasses to the prescription provided to them, that is the end of their responsibility.

NotRichAtAll

if the glasses are made to the same specification as the prescription states then asda have done nothing wrong. if you have not had varificals before then you need to give them at least 3-4 weeks to see if you get used to them. you get what you paid for in the way of lenses, you only have 1 set of eyes.

so I left and popped into Asda where I handed over my prescription and bought two pairs of varifocals for £99.

So you did not think to have a retest or a consultation to ask what would be best for your needs? you went for the cheap option free test then off to asda 2 for £99
spec savers do some nice frames for less than £100 you could of told them your budget

I didn't like the way the dispenser was repeatedly trying to persuade me to buy the most expensive glasses

its their sales talk all you had to do was say no i want something cheaper

pendragon_arther

JJ_Egan wrote: »

Optician just told me not to use varifocals for PC .
Something like 1.5 for PC and 2.0 for Reading .

Shoe repairers! I've used varifocals for pc use for over ten years and no problems.

ThumbRemote

nedmundo wrote: »

Sorry to point it out, but the old adage that you get what you pay for very much applies to optics and eyecare as well as everything else.

A statement which I, and many other glasses wearers, would point out is utter rubbish.

I've had excellent service and excellent products from very cheap opticians, and terrible service and products from very expensive places.

I'm currently wearing a pair of Asda glasses. Great quality, very low price. Previously had terrible quality from both Asda and Specsavers.

nedmundo

In this instance, a decent dispensing optician would have ensured what was being dispensed would be fit for purpose before accepting the order.