MSE News: Energy provider Utilita blocked 40,000 households from switching 14 October 2015 at 1:19PM in Energy 2 replies 1.1K views

Former_MSE_Paloma

Utilita told to pay a penalty of £560,000 to customers and to a charity after Ofgem found it blocked users switching...

Read the full story:

Energy provider Utilita blocked 40,000 households from switching




Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Consumerist

Between June 2010 and May 2015, Utilita wrongly stopped customers from switching to another provider. . .

Utilita's response :-

. . . we have taken quick and decisive action to update and improve our switching procedures.

So quick and decisive, it took 5 years for Ofgem to take action.

Proof, if any was needed, that Ofgem will only act when the actions/inactions of the energy suppliers embarrass them into doing anything. Customers are bottom of their list of concerns.

Ofgem itself is a scandalously dysfunctional disorganisation. It's time it was disbanded.

Pincher

It's not run by the North Koreans, is it?

You don't want to run away.
Stay and enjoy the safety and comfort of People's Republic of Utilita.
:rotfl: