British Gas Hive Heating Registration for Used Systems

Rockingdad

Hi everyone,

Has anyone been able to register a hive account for a second hand system that was purchased from new. I understand that you get a registration email with log on when you buy it new but what do you do if you dont buy it new. I was given the hub and receiver unit recently and have just bought an unused thermostat from eBay. Can I still get an account registered?

Thanks

Rockingdad

jaybeetoo

This is the closest answer I could find:

https://www.hivehome.com/faqs/help-using-hive/116433-general/821766

It looks like, if you don't buy an unregistered hub, you can't remotely control the system as BG won't allow the transfer of a hub from one person to another even if you move into a house that already has Hive.