Lloyds Bank PPI Claim DSAR request

Raymondo1942

Just wanted to know why Lloyds Bank PPI Claims Dept. have asked me to submit a DSAR to Lloyds Bank .Why can't they access the records that they already hold? Are they just stalling?


Also is there a template DSAR letter available?


Thanks I am struggling with this, as may be obvious from my question!

dunstonh

Just wanted to know why Lloyds Bank PPI Claims Dept. have asked me to submit a DSAR to Lloyds Bank .Why can't they access the records that they already hold? Are they just stalling?

What did your complaint say that caused them to respond that way?
did you ask for copies of anything?

Raymondo1942

The PPI calm is being made by my brother to be precise but I am doing all the sorting out!


1. PPI was taken out by the bank on his behalf in 1987 with General Accident in connection with a personal loan. He knew nothing about it until 1991 when he was negotiating further finance with the bank. He has given the bank details of the Personal Loan Account Number and the bank account which serviced the loan.


2. In 1993 when the revised finance was put into place he took out an Income Protector Policy arranged via the Insurances Services arm of the bank. He was led to believe when negotiating the new finance that PPI was an integral part of the bank's agreement to agreeing the loan. He was not told it was 'optional'. He has given the bank the Policy No., start date and the account details which paid the direct debit.


The bank have not said anything specific other than to ask for a DSAR.


What do you think?

safestored4

Are you sure that it is PPI that you are enquiring about? Genaral Accident was an insurance company.

dunstonh

1. PPI was taken out by the bank on his behalf in 1987 with General Accident in connection with a personal loan.

I dont recall Lloyds retailing General Accident policies. Although this is before regulation started and depolarisation. They did have LBIS back then and its possible a life assurance was arranged with GA. That would also explain why it was a standalone plan.

2. In 1993 when the revised finance was put into place he took out an Income Protector Policy arranged via the Insurances Services arm of the bank. He was led to believe when negotiating the new finance that PPI was an integral part of the bank's agreement to agreeing the loan. He was not told it was 'optional'. He has given the bank the Policy No., start date and the account details which paid the direct debit.

The Lloyds Income protector in 1993 would have been a black horse life policy. That is a permanent health insurance policy. Not PPI. Back in 1993 this would only have been sold under an advice process and by a different person to that who arranged the loan. The income protector has nothing to do with the loan. Its not packaged and is standalone monthly direct debit. The bank should have no problem defending that complaint if they choose to do so.

The bank have not said anything specific other than to ask for a DSAR.

When a complaint is made, the bank acknowledges what it believes your complaint to be and tells you the regulatory information in respect of the complaint. i.e. mentioning the FOS etc. Have you had that?

If the complaint requested information held on file then that would explain the DSAR requirement. Or if no complaint was actually made and a request of info was made, then that would also explain it.

As it stands, making a PPI complaint on a non-PPI product is not a good idea.

Raymondo1942

1987 - The General Accident policy was not necessarily a stand alone contract. I have a copy of a blank claim for the policy in question which is headed with the GA logo and a pre -printed Claim Number and a return address to a GA Office. It is headed Lloyds Bank plc - Loan Repayment Insurance (Disability and Unemployment Scheme). It could well be a group arrangement for any Lloyds customer the bank wanted to include in the arrangement when taking out a loan.

1993 -The Income Protector was not a 'Lloyds Income Protector'. It was called Hamilton Income Protector (underwritten by Pinnacle Insurance Co. Ltd). It definitely wasn't a Black Horse life policy. It was taken out via LBIS in conjunction with the bank branch who were dealing with the loan. Although I agree not part and parcel of the loan. As I said originally my brother feels he was led to believe when negotiating the new finance that PPI was an integral part of the bank's agreement to agreeing the loan. He was not told it was 'optional'.


Thanks for our comments.

dunstonh

That is unusual. Especially the 93 case as Lloyds were tied to Black Horse Life in 1993. However, LBIS did still exist and dealt with rare cases that were not retailed via the normal distribution method.

He was not told it was 'optional'.

It is not a requirement to be told it is optional. It is a requirement for it to not be told it is compulsory unless it is. Personal lending only required life assurance in the 80s through to mid 90s in some cases (mainly secured borrowing). Business lending even today has compulsory insurance with borrowing.

Raymondo1942

Thanks again. I appreciate the subtle difference between not being told it's 'optional' as opposed not being told it's 'compulsory'.


As a matter of interest I have noticed that the1993 loan was secured by way a of a charge on property after all.


Where will I get hold of a template DSAR letter?