TalkTalk - How were you notified of increase?

sweetiesarahjaneuk

Hi,

Just wondering how you were informed of the talktalk price increase if you have online billing? I received an email earlier in the year notifying me of the first price increase but I didn't have another one for the Oct price increase. I got in touch with them on the online chat service today as I noticed online that the prices were going up and the adviser confirmed that I'd received the email for the price rise earlier in the year but not the second one for the latest price rise.

My broadband is very slow - just checked and it's 1.36mbps and it gets slower than that. I'm fed up of the rubbish service which I'd reported before so I asked to terminate the contract based on the price rise that I only found out today through their adviser and that the service is so bad.

They told me that I couldn't do that as it was over 30 days since the notification but I explained again I didn't have the email which they confirmed earlier in the conversation. They then transferred me to the manager who then told me it was on my Sept bill. I asked him to tell me where on the bill as I couldn't see it then he said he would guide me to it. He came back a few mins later and said it was on the Sept bill email - the chat window then disappeared!

If it was on the Sept bill email then I know I'm stuck but if it was a separate email like the one earlier in the year then I haven't been notified and surely that means that I could cancel?

If anyone has got how they were notified in Sept and could let me know I would be really grateful

joe134

sweetiesarahjaneuk wrote: »

Hi,

Just wondering how you were informed of the talktalk price increase if you have online billing? I received an email earlier in the year notifying me of the first price increase but I didn't have another one for the Oct price increase. I got in touch with them on the online chat service today as I noticed online that the prices were going up and the adviser confirmed that I'd received the email for the price rise earlier in the year but not the second one for the latest price rise.

My broadband is very slow - just checked and it's 1.36mbps and it gets slower than that. I'm fed up of the rubbish service which I'd reported before so I asked to terminate the contract based on the price rise that I only found out today through their adviser and that the service is so bad.

They told me that I couldn't do that as it was over 30 days since the notification but I explained again I didn't have the email which they confirmed earlier in the conversation. They then transferred me to the manager who then told me it was on my Sept bill. I asked him to tell me where on the bill as I couldn't see it then he said he would guide me to it. He came back a few mins later and said it was on the Sept bill email - the chat window then disappeared!

If it was on the Sept bill email then I know I'm stuck but if it was a separate email like the one earlier in the year then I haven't been notified and surely that means that I could cancel?

If anyone has got how they were notified in Sept and could let me know I would be really grateful

I'm out of contract, by 12 months and line rental is due next month.:(
I have not received an e-mail for any rise october or before.
Had Generic letter about new deals.
The rises were not on my Bill/e-mail, that I noticed.
I've been expecting one.
I phoned the chat line a few weeks ago, trying to beat the line increase,but, too early.60 days max.
They never mentioned then any rises to plans, only my line increase to £191, from £172 last year.
She Wanted me to sign a new contract then, I said I would wait till my Line was due, upfront.
Been with them 15 years, from aol, cpw, TT, no problems.other than normal blips;
No increases for years.?
BUT, by the threads here, aint looking good.
I'm expecting an increase, only paying £2 pm, for unlimited BB and anytime, unlimited phone calls+ £5 boost for Mobiles,.+ line.
Been that same price for years now, never changed.
Tempting fate.????????
I'm in for a shock.
Checked my A/c yesterday, no notice there.Not on a plan at all.?
I don't see the point of a contract now, they can just change prices at will.?
Luckily not mine, so far:)

sweetiesarahjaneuk

Thank you for replying!

I'm going to send an email to their complaints now - when I signed up I thought it was a bargain, lesson learned! I've gone to the slowest internet I've ever had and two price rises within months so the offer I signed up to was very misleading!

tibawo

I am now out of contract and will be leaving. The person in town is telling people they are the cheapest and when I pointed out they were selling package with current prices and not telling people about the increase they looked quite sheepish. Technically they are not lying as price increase not in effect yet.

My internet had gone from bad to worse with them and they offered to solve it by offering me an upgrade that would cost £5 extra a month! Said they would transfer to retentions to see what offer they could do me, after a twenty minute wait I hung up, sorry talk talk but if you really wanted my business you'd do better than this.

joe134

sweetiesarahjaneuk wrote: »

Hi,

Just wondering how you were informed of the talktalk price increase if you have online billing? I received an email earlier in the year notifying me of the first price increase but I didn't have another one for the Oct price increase. I got in touch with them on the online chat service today as I noticed online that the prices were going up and the adviser confirmed that I'd received the email for the price rise earlier in the year but not the second one for the latest price rise.

My broadband is very slow - just checked and it's 1.36mbps and it gets slower than that. I'm fed up of the rubbish service which I'd reported before so I asked to terminate the contract based on the price rise that I only found out today through their adviser and that the service is so bad.

They told me that I couldn't do that as it was over 30 days since the notification but I explained again I didn't have the email which they confirmed earlier in the conversation. They then transferred me to the manager who then told me it was on my Sept bill. I asked him to tell me where on the bill as I couldn't see it then he said he would guide me to it. He came back a few mins later and said it was on the Sept bill email - the chat window then disappeared!

If it was on the Sept bill email then I know I'm stuck but if it was a separate email like the one earlier in the year then I haven't been notified and surely that means that I could cancel?

If anyone has got how they were notified in Sept and could let me know I would be really grateful

Have your bills actually gone up?
If so, by hat and when, whilst in contract.
I knew there were 2 expected rises, early spring, and October 1st, read them in their T/cs. However, I seem to have been overlooked, for spring one, but, as My billing date is the 16th, I may yet get a shock rise in my next bill.Without an e-mail.:(
I don't know if they are obliged to e-mail you? if not in contract, like me, as I can leave anytime penalty free:rotfl:
The new £7.50 offer, is actually what I.m getting for £2, just they have been giving me a £5 long standing loyalty bonus, from Aol days, which I think will end, and then go up to £10+.being an
EX aol Plat user.+ £5 for mobiles unlimited.+ line
Don't know if that's expensive, to others.??

Mike_J

Given that my comment is "what October price increase?" you ca work out my answer to teh original question. My contract has just ended so Im on the look out for an ISP. Never had an issue with TT and price wise they have been the cheapest but recently BB speed has been dire. Just wondering if its a case of "better the devil" and blag another 12month deal out of them.

jbuchanangb

I am with TT in a minimum contract period, and I did receive e-mail notification of the tariff changes. I have a good service and excellent discounts, so I chose not to terminate my contract. I get the impression that TT tailor the tariff change e-mails close to the customer's contract situation.
It would not surprise me at all if customers to whom a penalty-free early termination is not applicable did not receive an e-mail to notify them of a tariff change.
All they are obliged to do is to inform customer of the direct debit amount a few days before the DD date.

joe134

Mike_J wrote: »

Given that my comment is "what October price increase?" you ca work out my answer to teh original question. My contract has just ended so Im on the look out for an ISP. Never had an issue with TT and price wise they have been the cheapest but recently BB speed has been dire. Just wondering if its a case of "better the devil" and blag another 12month deal out of them.

I have the new offers,letter,( not e-mail,) and they are2 x 18 month contracts, not 12 months.there's a 6 month one,tv/bb/and calls, and all 3 are £7.50 pm.
It's better if one can have a 12 month and line rental that expire at the same time, as the 18 months only causes hassle, when they hit you half way through the 2nd term of line rental with a new contract again.
Looking at this board, I'm thinking, better the devil you know.

TalkTalk

Hi All,

You can find full information on the price rises on our online help site http://help2.talktalk.co.uk/important-update-our-price-changes

Notifications should be sent via an additional email around your bill date.

Cheers

Mark
Social Customer Care Team
TalkTalk