Bank Transactions

Robin9

S

Fryer2000 wrote: »

Dad will be with me when we go in so that won't be an issue. And I'm fully understand that he's not likely to see a penny of that 7k back but I've got to try surely?

Make sure your Dad takes ID with him - passport or driving licence - otherwise the branch won't talk to him

Fryer2000

As stated in an earlier post he has already contacted the police and HSBC fraud department to no avail

agrinnall

But has he/you contacted Action Fraud, as previously advised, as they are the correct people to deal with this?

Fryer2000

I haven't as yet (I'm at work) + I need to build a time line of events. So sit down with the old man and get all the details. Etc

TheBanker

I'm not sure the branch staff will be able to do much to help. They aren't like the bank managers of old who did everything on your accounts, I expect the most they'll do is take a note of the details and send them somewhere else.

Did your dad speak to the Fraud Department or the general customer services team? Customer Services should put you through to the right people but don't always... And I'm not sure how much HSBC Fraud can do because this isn't a case of fraud against your dad's account. As I said my bank has a special team who happen to sit in Fraud who deal with this kind of thing. It's not the normal Fraud team.

In the end though, the bank processed a properly authorised transaction and the money has gone.

colsten

Did the fraudsters also gain access to your dad's PC? When "Microsoft support" call me, they usually tell me they need to connect to my PC to remove a virus (yeah, right!).

If they have, the problem could be a lot larger than the £7K that has already disappeared, and your dad might need proper technical and ID-fraud support.

Fryer2000

Yes.

His pc was compromised. I had to system restore it last night. That's how I found about it all

Kernel_Sanders

If you are sure the money has gone to New York, have you contacted the NYPD? After all, that's the most likely jurisdiction from which the fraud was committed.

BTW advise is a verb; An easy way to remember that advice is a noun is that vice* can only be a noun. Remembering this one thing will also enable you to spell all these nouns: practice, device, licence and these verbs: practise, devise, license. So, seven for the price of one. (this is a savers' board, after all!)

* Of course, if you're actually used to spelling vice V-I-S-E, then this will be completely useless to you

Fryer2000

I'll be contacting the following when I have more detailed info
HSBC
Action fraud
UK FBI
NYPD and the bank it was received if I can find out!

colsten

Fryer2000 wrote: »

Yes.

His pc was compromised. I had to system restore it last night. That's how I found about it all

Oh yukkk.....

What about passwords, especially for bank accounts and email and such stuff? Has he changed them all? Also, recovery options for login details etc.

I am no ID-fraud expert but someone must have a checklist of what not to forget when some of your ID and personal access data might have got stolen