TT incorrect charges and online chat

skea56

Well I knew I should have listened to all you fine people at the start.
TT have only gone and lied about a half price discount for the full 18 months of my contract.

Little background:
Spoke to TT last year about taking on a contract iwht them - we needed umlinited BB, anytime calls.
Through out the call, the advisor went through various options and we settled on an 18 month contract at £28.20 per month. When summarising at the end, she then very quickly mentioned that this charge was for 12 months and that after that, the contract would increase to around £45 per month. At that point I said I wasnt happy with that, as throughout the call she assured me it woud remain at £28, even when I asked her to confirm exactly what i was getting and for how much.
I told her I would not be going through with the contract at this time and put down the phone. She phoned me back almost immediately and said she had spoke with her manager and they had agreed to keep the discount for the full 18 months of the contract.
I went through the details again, and over and over again she assured me the price would not change for the full 18 months (Except for annual price increase on line rental etc).
Imagine my surprise this morning to see my bill jump to £38 (discount has run out halfway through the month so next months will be even higher).
Have decided to chat online with them to ensure I have a record, but it is slow going - this advisor takes ages to respond, and apparently the best she can do so far is to renew my contract now for another 18 months and see what discounts she can get for that period.

sk56

skea56

In fact she has jsut got back to say as the contract will be ending in April next year, we can update the contract for 18 months and have the first 9 months at £30.70.
The other 9 months will be £47.70.

skea56

UPDATE
Called Customer services, spoke to PRIYANKA, she looked through the notes on my account and confirmed the original advisor had agreed the discounted rate for the the full 18 month contract. She re-applied this discount for the remaining 6 months...result you may think?? Not so!!

Received an email confirming these changes, only for it to also confirm I had been recontracted for a further 12 months!! Currently on hold after calling them back

So...when is an 18 month contract not an 18 month contract? When it is with Talk Talk apparently