Quick question about Apple repairs

ItsJordannn

To cut a long story short,
I dropped my iPhone 6 a few weeks ago, completely smashing my screen. Rang Apple and said they would repair it for around £90, but it would take 2 weeks.

Needed my phone to be repaired quicker so (stupidly) I took it to a local phone shop who put a third party screen on for around £70.

Noticed the quality of the repair was poor, the screen is loose round the outside and I can just hear it clicking when I press it hard enough.

Now I know Apple won't cover anything usually covered by warranty if there is an aftermarket product on the phone, which is understandable.

But does anyone know whether Apple would still be willing to replace the screen on my phone for a cost or would they simply be unwilling to touch it due to a third party repair being carried out on it?

Cheers guys

macman

If it's out of warranty, I see no reason why they wouldn't replace a third party screen and still warranty the repaired part.
However the original warranty, if it was still within the 12m, will have been invalidated by the third party repair. You can but ask.

ItsJordannn

Got an answer now if anyone else is wondering, Apple won't touch it at all if there has been an unauthorised repair made on your phone, even out of warranty repairs. Guess its a lesson to me

ItsJordannn

Seen as I now have found out that Apple won't touch an iPhone at all if its had any third party repair done, what do people suggest I do?

The main problem with the screen is its loose, so when I push it hard enough you can feel it push in and it makes like a clicking noise, also, if I look at the screen from an angle I can see light on the edges of the screen, which would suggest it hasn't been fitted right.

I don't really want to take it back to that repair shop as I now feel they are a little bit dodgy and don't trust them to work on my phone.

Would the best option be to look for other local phone shops to me to find the best one, then simply pay them to fit the screen properly? I feel that it shouldn't cost too much as its not like they're replacing the screen.

If not, does anyone have any other ideas? Thanks

diamonds

ItsJordannn wrote: »

Seen as I now have found out that Apple won't touch an iPhone at all if its had any third party repair done, what do people suggest I do?

The main problem with the screen is its loose, so when I push it hard enough you can feel it push in and it makes like a clicking noise, also, if I look at the screen from an angle I can see light on the edges of the screen, which would suggest it hasn't been fitted right.

I don't really want to take it back to that repair shop as I now feel they are a little bit dodgy and don't trust them to work on my phone.

Would the best option be to look for other local phone shops to me to find the best one, then simply pay them to fit the screen properly? I feel that it shouldn't cost too much as its not like they're replacing the screen.

If not, does anyone have any other ideas? Thanks

Find a local shop that will fit a genuine Apple screen, nothing less, spending 70 quid on a phone worth several times more is a lesson learnt.


This way if you smash your screen again in its lifetime, you can get a exchange from a Apple store at a fraction of the cost of replacement, a iphone 4 was £120 a year ago, its about the only good thing about iphones the replacement policy for broken screens.



https://www.apple.com/uk/support/iphone/repair/other/

ItsJordannn

diamonds wrote: »

Find a local shop that will fit a genuine Apple screen, nothing less, spending 70 quid on a phone worth several times more is a lesson learnt.


This way if you smash your screen again in its lifetime, you can get a exchange from a Apple store at a fraction of the cost of replacement, a iphone 4 was £120 a year ago, its about the only good thing about iphones the replacement policy for broken screens.

I tried calling a few Apple authorised repair shops, in other words local shops with technicians qualified to repair Apple products and they advised me that they have to follow Apple's rules, in that they can't repair a phone that has had a 3rd party repair done on it.

Every phone shop near me only fit aftermarket phone screens, not genuine Apple ones.

Can shops who aren't authorised by Apple use genuine Apple parts in repairs? Seen as they are so strict on not touching phones that have been repaired elsewhere I'm guessing they're all going to use aftermarket screens, please correct me if I'm wrong.

I've looked on the internet for a phone repair shop with high ratings near me and gave them a call and he said I weren't the first to complain about the phone shop I had it repaired at. He said he would look at it free of charge but the phone shop use double sided tape so sometimes it destroys the frame, I will find out tomorrow and update this.

forgotmyname

take the screen off and send it into an apple repairer without the screen?

diamonds

ItsJordannn wrote: »

I tried calling a few Apple authorised repair shops, in other words local shops with technicians qualified to repair Apple products and they advised me that they have to follow Apple's rules, in that they can't repair a phone that has had a 3rd party repair done on it.

Every phone shop near me only fit aftermarket phone screens, not genuine Apple ones.

Can shops who aren't authorised by Apple use genuine Apple parts in repairs? Seen as they are so strict on not touching phones that have been repaired elsewhere I'm guessing they're all going to use aftermarket screens, please correct me if I'm wrong.

I've looked on the internet for a phone repair shop with high ratings near me and gave them a call and he said I weren't the first to complain about the phone shop I had it repaired at. He said he would look at it free of charge but the phone shop use double sided tape so sometimes it destroys the frame, I will find out tomorrow and update this.

Good luck

jbainbridge

If you are unhappy with the repair surely the first thing to do is go back to the shop and complain?

ItsJordannn

jbainbridge wrote: »

If you are unhappy with the repair surely the first thing to do is go back to the shop and complain?

Went back in today to the shop and they fixed the loose screen however they've now left the very bottom screw on the phone loose so its not sitting flush. I'll see if I can find anything small enough to screw it in myself otherwise looks like it may be another (albeit a very brief) visit back to the store.

Thanks

d123

ItsJordannn wrote: »

Went back in today to the shop and they fixed the loose screen however they've now left the very bottom screw on the phone loose so its not sitting flush. I'll see if I can find anything small enough to screw it in myself otherwise looks like it may be another (albeit a very brief) visit back to the store.

Thanks

You'll need a pentalobe screwdriver, if you don't want to damage the head it's probably better to let them do it.