Quick question about Apple repairs

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To cut a long story short,
I dropped my iPhone 6 a few weeks ago, completely smashing my screen. Rang Apple and said they would repair it for around £90, but it would take 2 weeks.

Needed my phone to be repaired quicker so (stupidly) I took it to a local phone shop who put a third party screen on for around £70.

Noticed the quality of the repair was poor, the screen is loose round the outside and I can just hear it clicking when I press it hard enough.

Now I know Apple won't cover anything usually covered by warranty if there is an aftermarket product on the phone, which is understandable.

But does anyone know whether Apple would still be willing to replace the screen on my phone for a cost or would they simply be unwilling to touch it due to a third party repair being carried out on it?

Cheers guys

Comments

  • macman
    macman Posts: 53,098 Forumite
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    If it's out of warranty, I see no reason why they wouldn't replace a third party screen and still warranty the repaired part.
    However the original warranty, if it was still within the 12m, will have been invalidated by the third party repair. You can but ask.
    No free lunch, and no free laptop ;)
  • ItsJordannn
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    Got an answer now if anyone else is wondering, Apple won't touch it at all if there has been an unauthorised repair made on your phone, even out of warranty repairs. Guess its a lesson to me
  • ItsJordannn
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    Seen as I now have found out that Apple won't touch an iPhone at all if its had any third party repair done, what do people suggest I do?

    The main problem with the screen is its loose, so when I push it hard enough you can feel it push in and it makes like a clicking noise, also, if I look at the screen from an angle I can see light on the edges of the screen, which would suggest it hasn't been fitted right.

    I don't really want to take it back to that repair shop as I now feel they are a little bit dodgy and don't trust them to work on my phone.

    Would the best option be to look for other local phone shops to me to find the best one, then simply pay them to fit the screen properly? I feel that it shouldn't cost too much as its not like they're replacing the screen.

    If not, does anyone have any other ideas? Thanks
  • diamonds
    diamonds Posts: 6,048 Forumite
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    Seen as I now have found out that Apple won't touch an iPhone at all if its had any third party repair done, what do people suggest I do?

    The main problem with the screen is its loose, so when I push it hard enough you can feel it push in and it makes like a clicking noise, also, if I look at the screen from an angle I can see light on the edges of the screen, which would suggest it hasn't been fitted right.

    I don't really want to take it back to that repair shop as I now feel they are a little bit dodgy and don't trust them to work on my phone.

    Would the best option be to look for other local phone shops to me to find the best one, then simply pay them to fit the screen properly? I feel that it shouldn't cost too much as its not like they're replacing the screen.

    If not, does anyone have any other ideas? Thanks


    Find a local shop that will fit a genuine Apple screen, nothing less, spending 70 quid on a phone worth several times more is a lesson learnt.


    This way if you smash your screen again in its lifetime, you can get a exchange from a Apple store at a fraction of the cost of replacement, a iphone 4 was £120 a year ago, its about the only good thing about iphones the replacement policy for broken screens.



    https://www.apple.com/uk/support/iphone/repair/other/
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
  • ItsJordannn
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    diamonds wrote: »
    Find a local shop that will fit a genuine Apple screen, nothing less, spending 70 quid on a phone worth several times more is a lesson learnt.


    This way if you smash your screen again in its lifetime, you can get a exchange from a Apple store at a fraction of the cost of replacement, a iphone 4 was £120 a year ago, its about the only good thing about iphones the replacement policy for broken screens.



    I tried calling a few Apple authorised repair shops, in other words local shops with technicians qualified to repair Apple products and they advised me that they have to follow Apple's rules, in that they can't repair a phone that has had a 3rd party repair done on it.

    Every phone shop near me only fit aftermarket phone screens, not genuine Apple ones.

    Can shops who aren't authorised by Apple use genuine Apple parts in repairs? Seen as they are so strict on not touching phones that have been repaired elsewhere I'm guessing they're all going to use aftermarket screens, please correct me if I'm wrong.

    I've looked on the internet for a phone repair shop with high ratings near me and gave them a call and he said I weren't the first to complain about the phone shop I had it repaired at. He said he would look at it free of charge but the phone shop use double sided tape so sometimes it destroys the frame, I will find out tomorrow and update this.
  • forgotmyname
    forgotmyname Posts: 32,572 Forumite
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    take the screen off and send it into an apple repairer without the screen?
    Censorship Reigns Supreme in Troll City...

  • diamonds
    diamonds Posts: 6,048 Forumite
    Debt-free and Proud!
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    I tried calling a few Apple authorised repair shops, in other words local shops with technicians qualified to repair Apple products and they advised me that they have to follow Apple's rules, in that they can't repair a phone that has had a 3rd party repair done on it.

    Every phone shop near me only fit aftermarket phone screens, not genuine Apple ones.

    Can shops who aren't authorised by Apple use genuine Apple parts in repairs? Seen as they are so strict on not touching phones that have been repaired elsewhere I'm guessing they're all going to use aftermarket screens, please correct me if I'm wrong.

    I've looked on the internet for a phone repair shop with high ratings near me and gave them a call and he said I weren't the first to complain about the phone shop I had it repaired at. He said he would look at it free of charge but the phone shop use double sided tape so sometimes it destroys the frame, I will find out tomorrow and update this.



    Good luck :)
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
  • jbainbridge
    jbainbridge Posts: 2,014 Forumite
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    If you are unhappy with the repair surely the first thing to do is go back to the shop and complain?
  • ItsJordannn
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    If you are unhappy with the repair surely the first thing to do is go back to the shop and complain?

    Went back in today to the shop and they fixed the loose screen however they've now left the very bottom screw on the phone loose so its not sitting flush. I'll see if I can find anything small enough to screw it in myself otherwise looks like it may be another (albeit a very brief) visit back to the store.

    Thanks
  • d123
    d123 Posts: 8,631 Forumite
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    Went back in today to the shop and they fixed the loose screen however they've now left the very bottom screw on the phone loose so its not sitting flush. I'll see if I can find anything small enough to screw it in myself otherwise looks like it may be another (albeit a very brief) visit back to the store.

    Thanks

    You'll need a pentalobe screwdriver, if you don't want to damage the head it's probably better to let them do it.
    ====
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