Cancelled or Delayed? Resolver or Template?

DesH_2

Hi All

Time to pick your collective brains again.....

Got a bit of an awkward one and would like your opinion on the best way to proceed.

I few weeks back I was on round trip flights that was booked through Lufthansa but the outbound was a German wings flight number and aircraft, and the return Lufthansa.

The outbound flight was split into 2, with the connection at Düsseldorf. The 12:10 outbound from Heathrow was delayed by 1h37m, so getting to DUS at 15:57 rather than 14:30, meaning I would have missed the onward connecting flight that was due to depart at 15:20 anyway. (times are push-back, not boarding)

On arrival at DUS, I found that my original 14:30 departure flight had been cancelled and I had automatically been put on the next flight that should have left at 19:10, arriving at destination at 20:10, but actually didn't leave until 21:15 and arrived at 22:17.

So in total I arrived at my destination 5:57 later than I originally should have.

So on the back of this would you consider this a delay or a cancellation?

And as the original flight departed the UK but the main delay flight was departing Düsseldorf should I use Resolver or the Template?

well done if you got this far, looking forward to your responses.

Thanks