Moved from BT to Sky via MSE code

MadeInHeaven

Hi

To say i'm hopping mad is an understatement.
We decided to use the code as per the MSE site, for the sky broadband & talk offer a few weeks ago. Did everything on-line (as you do), filled everything in to make a 'simple' switch. All going to plan, had the router delivered showing a connection date of 5th October (yesterday). Connected everything up......No broadband! waited until 6pm..still nothing, although i notice my phone line is active and working. So decided to call Sky with a view to sorting the internet connection out. During the conversation I was asked to confirm the telephone number I was calling from, which I did only to be told that my old number was not valid and that Sky had issued me a new one!
Have spoken to BT who advise me that the line was showing closed on my old number and that Sky had requested a "Advice to transfer" & it was a "Working line take-over" and that Sky now had my old number.

Last week I received a letter from Sky saying "We've been informed by one of our customers, that they're moving into your current address and want to take over your phone line".
I called Sky straight away to clarify that this was incorrect and was told it was a generic letter.
I cant believe they have been so incompetent.
BT say that they no longer have the number & Sky also say the same thing.
:mad:

saf3333

Hi I've posted a thread about this deal too as they completed messed up my order and lost me my number!
They are saying that I owe about £26 a month not £16.20 (as I had the anytime package) and the first bill showed line rental full price although the paperwork says £8.20.
Now they are wasting my time on the phone repeatedly.