Rangemaster... HELP

bowkett

Briefly:
Bought from BnQ on HP delivered Jan/Feb 2012
Out of warranty
Cost £2399
Tried and failed to arrange an out of warrenty repair... Happy to pay but being told its not happening.
called in to BnQ this morning and they are trying to contact Rangemaster to help me get a repair sorted.
If I cant get a repair and my appliance is effectively landfill do you folks think I have a SAD FART case? Should an appliance that costs £2399 be landfill after 3 yrs? Is that lasting a reasonable length of time? Am not holding out for BnQ to get anywhere as I have been trying a week. Cant go much longer without a fridge or freezer but opions on if I would be wasting my time trying the sale of goods act on BnQ :-)
Oh, forgot to add: the fault is the freezer drawers started to get warmer and warmer. A few days later the fridge followed suit. Both were at 27 when I turned it off

wealdroam

bowkett wrote: »

Briefly:
Bought from BnQ on HP delivered Jan/Feb 2012
Out of warranty
Cost £2399
Tried and failed to arrange an out of warrenty repair... Happy to pay but being told its not happening.
called in to BnQ this morning and they are trying to contact Rangemaster to help me get a repair sorted.
If I cant get a repair and my appliance is effectively landfill do you folks think I have a SAD FART case? Should an appliance that costs £2399 be landfill after 3 yrs? Is that lasting a reasonable length of time? Am not holding out for BnQ to get anywhere as I have been trying a week. Cant go much longer without a fridge or freezer but opions on if I would be wasting my time trying the sale of goods act on BnQ :-)

Why do you think you would be wasting your time on a Sale of Goods Act claim with B&Q?
B&Q have to abide by the law like anyone else.

If you can prove that the thing is inherently faulty, then B&Q must provide a remedy.

You haven't told us what the fault is, but if it is not an inherent fault and Rangemaster won't help you, why not seek out an independent repairer?

Read MSE's Consumer Rights guide to find out more about your rights.

bowkett

Why do you think you would be wasting your time on a Sale of Goods Act claim with B&Q?

Because of the length of time thats passed. I think it isnt reasonable but I would :-) seen as its me out of pocket

If you can prove that the thing is inherently faulty, then B&Q must provide a remedy.

You haven't told us what the fault is, but if it is not an inherent fault and Rangemaster won't help you, why not seek out an independent

Cant get an independent in the area - they are saying it isnt repairable

wealdroam

Just sticking rangemaster repairs into google and on the first page is:

www.repaircare.co.uk

They say:

Nationwide Coverage

bowkett

They are who Rangemaster use and they say its not worth coming out for :-(

bowkett

And its not nationwide coverage, they dont have an engineer that covers my area thats qualified to do the gas!

tomtontom

Does it need re-gassing? Have you contacted a local engineer to see if they can do it?

unholyangel

One thing to note, OP says they purchased it on HP. If so then the SoGA does not apply and instead the Supply of Goods Implied Terms Act applies.

I didn't think B&Q did HP agreements though. OP are you sure it was a hire purchase agreement?

bowkett

It was bought along with a kitchen and all the trimmings from BnQ my bad but its prob not HP but a loan I think. I have the finance paperwork :-)

bowkett

tomtontom wrote: »

Does it need re-gassing? Have you contacted a local engineer to see if they can do it?

No, am not 100% sure but I know that whatever it is that needs doing involves gas and so it needs a specialist engineer, of which there are none in my area according to both repair care and Rangemaster.

tomtontom

I'd be inclined to get a recommendation for a local independent and ask their opinion. I don't know why a Rangemaster would be any different from any other FF, but there's no harm in making a few calls to see what they say.