Can't switch supplier as national database incorrect??

E.ON_Company_Representative:_Helena

PJLP wrote: »

Thought I would be able to contact Helen through the Forum directly hope she checks in and contacts me .

I am trying to move from Scottish Power , they have an incorrect gas meter number identified to our property .

I have sent them photos of the meter clearly showing the number installed . A meter reader also provided the same information to them via his PDA , They have this information since October but still not changed . Can it be chaged by anyone other than your existing supplier .

Otherwise you account is just kidnapped by them .

Please give me a link to contact you Helen to help if you can

Hi PJLP and welcome to the forum.

I've had a few emails about this lately.

I'm afraid it is only your current supplier that can get this [FONT=&quot]information[/FONT] updated on the national data base for you.

They should be getting all of the correct informatiom from you and sending this to the correct departments.

I'm sorry I can only help with it, for our customers.

Thank you

Helena

ywyeap

Hi Helena, thanks for your reply. Issue seems to have been resolved now. Fingers cross.

vagalume13

Hi all,
Same problem here.

Spent 50 mins on phone with Eon trying to swap from Eversmart to E-on.
Apparently I can't cause my MPAN and serial number on ECOES db is linked with another address from the one I have.
I was advised by E-on to speak with my current supplier and have that changed.
Called them and what they told me is that there's no problem with my address, it matches ECOES database, and I should go back to E-on and do the normal process.
Can't tell who's right or wrong in this case, I can tell that Eversmart have been awfully horrible with their customer services, complaints, etc. I had to pass a complaint on to Obundsman as they have not replied to a complaint and nor they have provided the info I have requested them. Not to mention how horrible they are, impolite, rude and ironic.

Can any one assist here?

molerat

vagalume13 wrote: »

Hi all,
Same problem here.

Spent 50 mins on phone with Eon trying to swap from Eversmart to E-on.
Apparently I can't cause my MPAN and serial number on ECOES db is linked with another address from the one I have.
I was advised by E-on to speak with my current supplier and have that changed.
Called them and what they told me is that there's no problem with my address, it matches ECOES database, and I should go back to E-on and do the normal process.
Can't tell who's right or wrong in this case, I can tell that Eversmart have been awfully horrible with their customer services, complaints, etc. I had to pass a complaint on to Obundsman as they have not replied to a complaint and nor they have provided the info I have requested them. Not to mention how horrible they are, impolite, rude and ironic.

Can any one assist here?

You need to contact your regional distributor for them to look at the database and check the details, find out who is wrong and go from there. https://www.ovoenergy.com/guides/energy-guides/mpas.html

chrisuk1

I am experiencing the same problem. Moved into a house that had a prepayment meter but got it changed to a credit meter several weeks ago. Now I am trying to move from EDF to Bulb but the 'National Database' thinks I still have a prepayment meter so I cannot complete the transfer. I have contacted EDF to try and get them to update the database and was told it will take a 'few days'. I'm not holding my breath!! No wonder so many people do not move suppliers. Everytime I do it there is a problem that turns into a nightmare!!

Honeyb01

We also cannot switch because of this E-on problem - Been on the phone to E-on for a total of THREE hours. They say Ecoes is fine yet three other suppliers say there is missing information on Nat. database including supplier. SCAM so you can't change supplier, profile class and settlement parametres. E-on have a bunch of dismissive, rude and condescending customer "service" representatives who wind you up and are zero help. Thinking about taking legal action as they are holding us to ransom as we can't move supplier and are being ripped off!

Meharris75

I have encountered the same issue with British gas and have been waiting over a month for this to be sorted out. I have submitted a complaint with resolver and am still being fobbed off by British gas reps saying it will be 2 more weeks to sort out.

Can anyone help as I want to change provider to save money but feel this is being done on purpose!!! :mad:

trevor432990

Same problem with trying to switch from Scottish Power(SP) to Bristol Energy using Uswitch. Am being told the electric meter I use is incorrectly identified on the 'National Database' as a normal meter rather than an Economy 7 which it is. After much to-ing and fro-ing SP eventually agreed to change the offending record fro me but could take up to 28 days and told me they'd email me when done. Will have to wait and see if they deliver on their promise.



The bigger question is why did this problem not occur when I moved to SP initially (2 years ago) and as this is the same meter as originally installed in the 1980's how did the database get out of step. The cynical amongst us would suggest that energy suppliers could routinely be updating the database with erroneous data to prevent customers from switching. Has anyone written to Ofgem about this possibility yet??

AndyPK

i'm sure they are guilty of many things, but I doubt they go this far!

+ I would think the central register does some sort of common sense check to ensure the new details are correct

badmemory

trevor432990 wrote: »

The cynical amongst us would suggest that energy suppliers could routinely be updating the database with erroneous data to prevent customers from switching.

Whilst I totally appreciate your logic in thinking this - it unfortunately implies that someone there has sufficient brain cells to actually think of doing it. Although you never know, someone in IT may be having one of those days when they really wish they worked from home!