Advice needed please

wnatalie

My husband and I recently experienced a flight delay with Thomson on the return leg of our honeymoon in Rhodes.

We experienced a delay of 17 hours due to an 8 metre pothole opening up on the runway. From reading this forum I understand this would be classed as not a fault of the airline so I couldn't claim the compensation?

I just wondered if there were any other options for the experience we suffered?

These included:

No accommodation provided to so having to sleep on the airport floor

No food for 12 hours

Inadequate facilities at the airport for the number of people

Being spoken to offensively by the reps by being told to basically "deal with it"

Missing a days work

Any advise would be appreciated

Thanks

Caz3121

wnatalie wrote: »

We experienced a delay of 17 hours due to an 8 metre pothole opening up on the runway. From reading this forum I understand this would be classed as not a fault of the airline so I couldn't claim the compensation?
I expect that will be the result - it is worth checking the flight number and date on one of the NWNF sites and see what it spits back - claim or no claim


I just wondered if there were any other options for the experience we suffered?

These included:

No accommodation provided to so having to sleep on the airport floor
Under duty of care Thomson need to provide or reimburse expenses. If you had arranged your own hotel, you could send in the receipt for reimbursement, if you incurred no costs there is nothing to reimburse. I expect with the runway closed and a number of affected flights there may have been insufficient hotel accommodation available

No food for 12 hours
as above - send receipts in for reimbursement

Inadequate facilities at the airport for the number of people
the size and facilities at the airport are not within the airlines control

Being spoken to offensively by the reps by being told to basically "deal with it"
what did you ask them to do for you that gave that response?

Missing a days work
consequential loss, not responsibility of airline - check your travel insurance and see what it covers, it may have cover for £x per 12 hour delay etc

Any advise would be appreciated

Thanks

Vauban's guide and Thomson thread if you have further questions