HP Printer - Faulty after 1 year & 4 months - What are my rights?

stevemLS

No, ultimately if the retailer disputes the claim it will end up in a courtroom. It is not decided on the papers.

You need evidence (i.e. an independent report) to even contemplate bringing proceedings.

wealdroam

Hamzab, have you used third party ink/toner in this printer?

Is this an inkjet printer?
If so, have is been a long while since last used, such that the ink has dried in the printer?

Either of the above are likely to be considered 'user error'.

What exactly is the problem with it?

hamzab

wealdroam wrote: »

Hamzab, have you used third party ink/toner in this printer?

Is this an inkjet printer?
If so, have is been a long while since last used, such that the ink has dried in the printer?

Either of the above are likely to be considered 'user error'.

What exactly is the problem with it?

Yes it is an inkjet. I have only used genuine HP ink.

I use it quite regularly, at least once or twice a week to print a page or 2, as such the print count is quite low. I think roughly 200 pages.