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yet another complaint about 3.......
tentickles666
Posts: 833
Forumite
in Mobiles
i sent them my marriage certificate by recorded post so they could change my surname on my account. they changed it but havnt returned my certificate! i emailed them and hey said they were just posting it and it wuld be 5 working days (what postal service are they using??!!) anyway as i expected it hasnt turned up so have just emailed them again.
anyone know what i should do? id ideally like to be reimbursed as you have to pay for a new marriage certificate not to mention the hassle of trying to park at our poky registry office and actually get up the steps with the pushchair etc. grrrrr.
i wish i had never signed with 3. its been about 4 months and ive had reason to complain soooo many times!!!! aaaaarrrrggggghhhhh!!!!!:mad: :mad: :mad:
anyone know what i should do? id ideally like to be reimbursed as you have to pay for a new marriage certificate not to mention the hassle of trying to park at our poky registry office and actually get up the steps with the pushchair etc. grrrrr.
i wish i had never signed with 3. its been about 4 months and ive had reason to complain soooo many times!!!! aaaaarrrrggggghhhhh!!!!!:mad: :mad: :mad:
0
Comments
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Contact the executive office. Send them a letter.
Just got a resolution from them they rang me up and credited my account with the remaining £60 (of £150) that they overcharged me. RESULT!0 -
How do you go about finding the "executive office" phone number please?0
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they don't have one.0
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rash posting the address would be handySLC: £13000+
Quidco: £131.24 (paid) + £0 (validated) = £131.24
Valued Opinions: £75 (paid) + £52.30 (received) + £4.50 (pending) = £131.80
StudentPanel: £250 -
yes can i have the address please lol0
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this number came up on google 087873302950
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Here guys the address is:
Lisa Kidd,
3 Executive Office,
123 St. Vincent Street,
Glasgow,
G2 5EA0 -
thank you for that
i have just got off the phone with them again in the meantime and they said they will send me another marriage certificate....
when i asked how they will do that she said they take a copy of everything but i cant get them to understand i NEED the original
god knows who could have it and be using it to steal my identity or whatever.
will let you know if i get any response from writing0
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