Charged for unsolicited text message and Vodafone won't help

Vodafone

Hi stunno,

The best way to stop these texts is simply to text STOP back to them. This will then remove you from their mailing list. If they still continue to come through, then please contact the regulator here http://www.phonepayplus.org.uk/output/default.aspx .I hope this helps.

All the best,

Andy
Web Relations Team
Vodafone UK

Annie._2

Hi Stunno,

If these messages are coming from a short code, I dont know if you are aware that Vodafone have an 'unsolicited reverse charge short code bar' which you can have added to your account. The bar will stop all the unwanted short code messages being sent.

The only problem will be you wont be able to vote on various television programmes.

If you would like the bar, give Customer Services a call and they will be able to add the bar for you.

Fifer

katiekittykat wrote: »

Sorry but you must have signed up for something in the past - the company will have to have got your number from somewhere.

No, that's not necessarily the case. My wife started to get dodgy premium texts on her mobile. It transpired that the paid-text company had made an error with transcribing the number of a genuine customer who had the same number as my wife's mobile, but on a different network. (For example, the customer's number was something like 07791 123456 and my wife's was 07780 123456).

She got a refund, a grovelling apology and £10 for the inconvenience.

Fifer

Intasun32 wrote: »

Beefturnmail

As you will see when you read my e-mail it's like hitting your head against a brick wall, no one wants to know.

That's because not only are the mobile phone companies taking a cut of these dodgy revenues, but they are providing a revenue collection service for the scamsters with no checks whatsoever on whether the charges are genuine or not.

If your bank allowed Dodgy Dave's Protection Services to take £10 a month out of your bank account without a signed authority from you, would you complain to Dodgy Dave or to your bank?