Carphone Cashbacks issue

Mr_Mister

I still havent got my 2nd cheque from Carphone which was due in February. They claim they havent received the bill copy I sent them although I did received a text from them to say that have received it.
I resent it again and then get a letter saying that its the wrong bill. They are asking me to send it again. It will be the third time and I dont wanna waste more money and time on Recorded Delivery.
Anyone got an email address to complain? I would like to write to Charles Dunstone
Thanks

Steve_xx

Assuming you still have the text as evidence that they had received your first offering, I would write to them giving the 7 days to cough up. Stating that if they don't cough up within that time that you will start proceedings in order to recover it, along with any other expenses that you may incur along the way.

Here's how to start recovery proceedings:

https://www.moneyclaim.gov.uk/csmco2/index.jsp

Mr_Mister

Unfortunately I didnt keep the original text confirmation