Switching from EE

dummydaydream

We switched back to Sky from EE at the start of the summer. I double checked what the procedure was and saw that Sky would contact EE and that would be it. We duly received a letter from EE saying that they'd been notified of our intention to switch and to contact them if this wasn't right. So of course I did nothing but checked on the EE website what would happen to the direct debit. It says clearly to leave it open and they would process a refund when the final bill was calculated. Fast forward today and I've checked online and we're about to be charged for another month with EE.

When I phoned them I was basically told that I should have rung up to check that they'd received notification of the switch (apparently the letter from EE was generated from a database and I should have rung to speak to a person as a "courtesy"). I then had to wait ages on the phone while they - checked if they had received the switch request/checked if I was lying - The upshot is I won't' get my refund until October. What was the point of streamlining the system for switching if you have to presume it doesn't work? After the hassle of switching to EE in the first place when they changed my number without informing me and now the hassle to leave them, I don't think I'll be switching for a while - I know very un MSE.

Yorkshire_Pud

Bonjour;)

I also moved from EE to Sky earlier this month and today instead of receiving a Final Bill from EE I got the usual monthly bill advising of amount and when DD would be taken even though EE no longer provide me for a service.

After talking to three people from EE, this is what I know.

Although EE sent a letter a month ago saying they had been approached for a line takeover the 14 days notice period which EE require only starts when Sky tells EE which was 4 days AFTER the takeover day therefore I am liable to pay for 18 days service from EE when EE provide no service or do anything whatsoever of benefit to me apart from not providing a Final Bill and expecting me to pay for a further month so that in a months time they can apply a refund, in early November and assuming they actually do.

I pointed out I am not paying this DD amount because I am now paying Sky and not making interest free loans to EE which may or may not be refunded. I cancelled my DD and the Billing lady credited my account with the outstanding bill amount owed for four days non service of the notice period and the overpayment that EE would get for the other 26 days if I let them take the DD.

It is a shame that the new 'improved' system results in a 14 day, plus however long the new supplier takes to inform the old supplier after takeover day (4 days) period in my case 18 days AFTER takeover day which the mug customer has to pay pro rata.

I did confirm that had I myself me in tandem with Sky, phoned/informed EE 14 days before the service was due to be taken over, the notice period would have been served and the additional 18 day rip off charge would not be due. Trouble there is syncing the dates and possibly having service interrupted or cut off hence leaving it to Sky to arrange.

EE new about the takeover 14 days prior but due to needing to rip the customer off quietly pretend it is only official once the new supplier informs them:(

Still can't work out why EE or others need this paid for notice period for a service that ceases. It seems to be a fine for leaving a company.