Vodafone credit check declined with perfect credit history

[Deleted User]

I applied for a Vodafone SIM-only contract and I was declined during the credit check.

This of course made no sense as I have perfect credit history. I have a 30 year+ record of perfect credit, with always on-time mortgage payments, credit card payments, overdraft payments, etc. I even had a Three contract a year or two ago and that was also perfect.

I was told by Vodafone to dispute this by going into a Vodafone store and they would send evidence of my credit history off to an internal Vodafone department, who would be able to reverse the decision. I was told I would be contacted within 48 hours.

Two weeks later I have not been contacted at all and I have just tried to contact Vodafone via live chat and they were incredibly unhelpful. They just kept saying that they couldn't tell me why the credit check was declined - I know that, that's not what I was asking - and so I gave up.

Can anyone (from Vodafone) provide assistance?

mobilejunkie

All companies would tell you the same. I assume it wasn't done through a dealer and that you haven't already had a contract from them recently. If the latter they won't consider another contract until at least the first bill has been paid on the existing one; if the former dealers do their own checks and have their own rules before it even gets to the network.

Assuming it did get as far as Vodafone they won't consider another application until at least 90 days have passed. If it is an external credit record issue you may be unaware unless you check those records with the usual agencies.

[Deleted User]

I've never had a Vodafone contract.

I have checked my credit with all the credit agencies and the credit is perfect on all of them.

The Vodafone store manager agreed with me and also couldn't understand why it was declined.

I was told by Vodafone that if I did what I've mentioned (taking evidence into the store), they would be able to dispute the rejection and so would be able to let me have a contract.

Leon_W

Vodafone have done you a favour.


They are the most useless, unhelpful and incompetent shower of a company it has been my displeasure to ever deal with.


If they don't want your business tell em to stick it and find a company who will. (they will all have considerably better customer service anyway, even EE)

[Deleted User]

Anybody from Vodafone going to reply?

chanz4

Do you live in a flat or not on the electroll?

Vodafone

Hi SusieRobertson,

So I can get this looked into further, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK

[Deleted User]

Dear Lee,

A member of my household was previously offered a 50% discount by your head office as compensation for a bad experience.

We tried to setup this account for that reason but the credit check was declined.

So, my husband has created an account with you instead and so would you be able to apply the 50% discount to that account?

Vodafone

Hi SusieRobertson,

So I can access your husband's account, ask him to email me via the contact details provided in post seven above.

Kind regards,

Lee

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Vodafone UK