Warning - T-Mobile/EE Contract Switch Unfair Data Charges

rusty_f

This is definitely not something I would ever expect to happen. Whenever I've renewed a contract with my mobile provider, I've never had any out of allowance charges. You are remaining an EE customer - they should be grateful. Otherwise you are within your rights to leave within your cooling off period, and they've lost a customer. It's a no brainier that they should,give you a full refund.

d123

rusty_f wrote: »

This is definitely not something I would ever expect to happen. Whenever I've renewed a contract with my mobile provider, I've never had any out of allowance charges. You are remaining an EE customer - they should be grateful. Otherwise you are within your rights to leave within your cooling off period, and they've lost a customer. It's a no brainier that they should,give you a full refund.

They should do it, but not for the reasons you are saying, he didn't renew his contract, he has taken out a new contract with EE after being on T-Mobile. As they are part of the same group he didn't need a PAC, but he has still moved from one provider to another.

BillyBarker

simax wrote: »

There is a known issue with customers moving from T-Mobile to EE being charged incorrectly for data after they migrated. If you're due a bill credit it will now happen automatically. We had it communicated out last week.so you may actually get some money back. Ring them back and ask them to check "Albert" or "Splash"

Thank you very, very much for this simax, there is hope then and for anyone else unfortunate enough to be caught out. If it was communicated last week then Customer Services, Billing, Complaints and the EE Community moderators should have known about it!

rusty_f wrote: »

It's a no brainier that they should,give you a full refund.

Thanks rusty_f I think that too. Even though others earlier in this thread tried to convince me otherwise

d123 wrote: »

he didn't renew his contract, he has taken out a new contract with EE after being on T-Mobile

Thank you for being the second person to point out this technicality d123. T-Mobile as a name on the High Street have gone to be replaced by EE. It's just a name change as far as I'm concerned. I'm still dealing with the same organisation as evidenced by it being the same shop and staff. And I have given them my loyalty. I'm sure EE would like all customers running out their T-Mobile and Orange contracts to do the same.

rusty_f

d123 wrote: »

They should do it, but not for the reasons you are saying, he didn't renew his contract, he has taken out a new contract with EE after being on T-Mobile. As they are part of the same group he didn't need a PAC, but he has still moved from one provider to another.

As they are part of the same group, they should provide a seamless experience that should not be to the detriment of the customer. If the OP was moving to another mobile provider, then I would understand it. But the fact the OP can't buy any new T-Mobile or Orange plans, therefore has to sign a contract with the new Brand/Group, means I would expect the service to continue seamlessly without any financial impact to me, I doubt either the OP or myself are in the minority here either.