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What sort of numbers were called?

If it was 01, 02 or 03 numbers, running up extra charges suggests the wrong call plan is in operation. Most people make these calls as part of an anytime inclusive call plan. Signing up for a weekend plan and then making calls during the week works out expensive. It takes only about 10 to 15 minutes of calls per week for an anytime inclusive call plan to work out cheaper. Make sure that any inclusive call plan covers the time of day that these calls are actually made.

If it was mobile numbers, these are best called from a mobile with an inclusive allowance (either contract or pay as you go with inclusive add-on). These calls can be very expensive from landlines. BT offers half price (6p instead of 12p per minute) calls with their anytime inclusive bundles. Talktalk offers an inclusive add-on for these calls. As the Mobile Termination Rate continues to fall, the day draws nearer where these calls will be inclusive within standard landline deals.

If it was 084, 087 or 09 numbers, read the riot act. These are premium rate numbers. The premium paid to the benefit of the called party and their telecoms provider is now separately declared as the Service Charge.